IT Support Analyst

IT Support Analyst

• Location: Greenville, SC (On-site)
• Employment type: Full-time
• Reports to: Business Intelligence Team Lead

About the Role

We’re looking for an IT Support Analyst to keep our team productive and our technology running smoothly. You’ll be the first point of contact for technical issues, maintain the systems and equipment our people rely on, help colleagues get more out of our tools, and contribute to IT projects. This is a good fit for someone who enjoys solving problems, explaining technical topics clearly, and staying organized.

Key Responsibilities

Provide first- and second-level support (in person and remote) for hardware, software, network, and account issues

Troubleshoot laptops, desktops, mobile devices, printers, peripherals, and meeting-room AV/video conferencing equipment

Set up and configure new employee devices, accounts, and access, and handle offboarding and device recovery

Maintain accurate IT asset inventory, including tracking, labeling, procurement support, and lifecycle management

Manage user accounts, permissions, and licenses (e.g., Google Workspace)

Respond to tickets within agreed SLAs, and document solutions and processes in the knowledge base

Support employees across Asia and European time zones, with clear handoffs and communication

Assist with software rollouts, patching, OS updates, and endpoint security (antivirus, disk encryption, MDM)

Coordinate with vendors and ISPs, and escalate complex issues to the appropriate teams

Contribute to IT projects such as office moves, equipment refreshes, and tool migrations

Qualifications

Required

1-3 years of experience in IT support, helpdesk, or desktop support (or an equivalent combination of education and experience)

Strong troubleshooting skills with macOS

Experience with Jamf and Google Workspace

Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP)

Experience maintaining IT asset inventory

Clear written and verbal communication, and patience working with non-technical users

An associate’s or bachelor’s degree in IT, Computer Engineering, or a related field

Preferred

Certifications such as Jamf Certified Associate (Jamf 100) or higher or Apple Certified IT Professional.

Basic scripting (Bash, Python, Ruby) for automation

Experience writing documentation or delivering end-user training

About Fortis

Fortis is a rapidly growing concierge travel and security firm serving ultra-high-net-worth clients worldwide. Headquartered in Greenville, SC, with offices in Reno, Nevada, Hong Kong and India. Our workplace culture fuels our client culture. Legendary service begins inside the building and extends to every interaction with our principals and partners.

Vision: Inspired by God’s masterful care and working for His glory, Fortis is creating a legendary level of service for secure private travel.

Values : We value welcoming challenges, caring like a 5-star concierge, bringing truth, beauty, and goodness into our corner of God’s world, setting the thermostat to joy, and believing...we are just getting started.