ZEISS

IT Support Analyst

Cambridge/GB

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: GB
Work mode: On-site / unstated
First seen by hirly: 10 Oct 2026

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the posting

IT Support Analyst (6-Month FTC)

Do you want to take on a new challenge?

Welcome to ZEISS.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

What you’ll be doing:

You’ll be acting as a trusted partner within the business to support the development and implementation of improved processes often with the introduction of technology at ZEISS Ltd . We are looking for an IT Support Analyst to resolve issues with equipment and software, including technical problem-solving, investigation, auditing, financial awareness, coaching, mentoring, and operational support, while also contributing to a variety of day-to-day team responsibilities as required.

Efficient logging of support calls using the Zeiss helpdesk system
To provide first- and second-line technical support to colleagues (local and remote) in the following areas: Software, Hardware and Network
Liaising with internal and external support organisations
Extensive knowledge of Microsoft Office.
Knowledge of Microsoft Server
Knowledge of or certification in ITIL and project management
Machine deployment and software installation
Ability to travel to remote sites, within the UK, as such we will ask that you work towards obtaining a full UK valid driving license if you do not currently have one.
Supporting the Senior Support Analyst with the IT infrastructure
Compliance with and promotion of Data Protection legislation
Compliance with and promotion of Corporate and local security standards and principals
Membership of the IT Security community as an IT Security Engineer (where appropriate)
If you want to make a difference in return for great employee benefits and career development opportunities, then get in touch!

We want you!

With motivation and passion, you’ll fit right in at ZEISS!

We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.

Your ZEISS Recruiting Team:

Kate Benyon, Lara Haslam, Suya Rolph

Original posting on ZEISS's site ↗

Listed on hirly, a job board. hirly is not the employer: ZEISS is hiring for this role.