IT Support Associate

Position Title: IT Support Associate

Location : South San Francisco

Type : Full Time

• The Opportunity :
• As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.

What You’ll Do:

Provide friendly, timely support to employees through Slack, email, and in person, and track requests through resolution

Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues

Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process

Create and manage user accounts, permissions, and group access in Google Workspace and other business applications

Support SSO, multi-factor authentication, and password reset requests

Assist with device management and security tasks, including patching, encryption, and endpoint compliance

Maintain accurate asset inventory for hardware, software licenses, and accessories

Escalate complex issues to senior IT or engineering staff with clear documentation

Write and update knowledge base articles and how-to guides so common issues can be resolved faster

Support IT needs at our lab and office sites, with occasional travel to South San Francisco as needed

Candidate Profile :

Required:

1 to 2 years of experience in IT support, help desk, or a related technical role (internships, school IT labs, and relevant personal projects count)

Working knowledge of macOS and Windows troubleshooting

Working knowledge the Google Workspace environment and user administration

Familiarity with MDM/UEM device management

Familiarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)

Familiarity with AI services such as Claude, Gemini, and ChatGPT

Familiarity with ticketing systems

Strong written and verbal communication skills, with the ability to explain technical topics to non-technical colleagues

A patient, service-oriented approach and good time management across competing requests

Strong troubleshooting skills

Ability to lift up to 40 lbs and work onsite in Watsonville

Preferred

Experience with Google Workspace administration, Slack, and Notion

Experience with Ubiquiti UniFi networks, access control, and video surveillance

Exposure to project management and ticketing software tool Jira Service Management

CompTIA A+, Network+, or Google IT Support certificate

Experience with Zebra and Toshiba label printers and barcode scanning technologies

Interest in working in or near a laboratory and greenhouse environments

Comfort using AI tools to troubleshoot, document, and work more efficiently

The anticipated base pay range for this role is $60,000 - $75,000 per year for our Watsonville location . The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, budget availability, internal equity, geographic location and external market pay for comparable jobs.

About Ohalo:

Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit www.ohalo.com .

Ohalo is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Ohalo is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application.

No visa sponsorship is available for this position at this time.

This organization participates in E-Verify. Posters linked here.

No recruiters, please.