ARCHITECTURAL GLASS SERVICES LLC

IT Support Engineer

Location unstated

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 27 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

About the Role

We are seeking a customer-focused Tier 1 IT Support Engineer to provide front-line technology support across a growing, multi-business-unit construction organization. This role supports office, field, manufacturing, and project teams across multiple locations and jobsites, helping employees remain connected and productive.

The position will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, connectivity, and user access while supporting onboarding, equipment deployment, asset tracking, and issue escalation. The ideal candidate brings strong troubleshooting skills, urgency, accountability, and a service-first mindset, with the ability to support fast-paced construction operations and deliver a consistent technology experience across the organization.

Responsibilities

· Respond to and resolve IT support tickets.

· Perform employee onboarding and offboarding.

· Manage user accounts, password resets, MFA, and access requests.

· Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.

· Assign and manage software licenses.

· Support desktops, laptops, printers, mobile devices, and business applications.

· Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.

· Support endpoint management through RMM and MDM platforms.

· Maintain IT documentation and asset inventory.

· Assist with cybersecurity initiatives and endpoint protection.

· Escalate complex issues to senior IT staff when required.

Benefits

· Health, Dental, and Vision Insurance

· 401(k) with Company Match

· Paid Time Off and Holidays

· Professional Development Opportunities

Requirements

Qualifications

· 2+ years of IT Support or Help Desk experience.

· Experience with Microsoft 365 and Entra ID.

· Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN).

Preferred Qualifications

· ITIL Foundation knowledge.

· CompTIA A+ certification or equivalent experience.

· Experience with Freshservice or similar ticketing systems.

· Experience with RMM tools and endpoint management.

· Experience with SureMDM or other MDM platforms.

· Basic cybersecurity knowledge.

· Excellent customer service, communication, and troubleshooting skills.

Original posting on ARCHITECTURAL GLASS SERVICES LLC's site ↗

Listed on hirly, a job board. hirly is not the employer: ARCHITECTURAL GLASS SERVICES LLC is hiring for this role.

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