IT Support Engineer

We are looking for an IT Support Engineer to join our dynamic and agile team. In this role you will be the first point of contact for IT support across DNO, and you will work alongside our infrastructure team to help keep our hybrid server and network environment running smoothly.

We are looking for someone service-minded and curious, who enjoys solving problems, learning new technology and working closely with colleagues.

Key responsibilities

The primary responsibility of this role is end-user IT support in DNO. You will also contribute to the day-to-day operation of our hybrid IT environment, supported by more experienced colleagues.

Handle incidents and service requests from users, from first contact to resolution

Set up, configure and maintain client devices, user accounts and access rights

Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems

Document solutions and contribute to improving our routines and knowledge base

Collaborate with the rest of the IT team to improve our services

Keep up to date with developments in Microsoft 365, AI and related technologies

Qualifications and Competencies

Relevant education within IT, or documented equivalent experience

Minimum of two to five years of recent experience in IT support, with a focus on end-user support, server and network management. We will help you develop further in this area

Keep up to date with the latest developments in Microsoft 365, AI and related technologies.

Familiarity with ITIL principles is an advantage

Team members in DNO IT are expected to be hands-on and adaptable, readily supporting colleagues and stepping in to cover tasks as needed.

Personal qualities and skills

Service-minded, with good communication and collaboration skills

Proactive and self-motivated, able to work independently as well as in a team

Willing to learn and take on new tasks

Relevant certifications are an advantage

Fluent in English, both written and spoken

We offer

Competitive remuneration package

Attractive pension and insurance plan

One additional week of annual leave

Flexible working hours

Regular on-the-job and off-site technical training

Health and wellness benefits, including gym facilities and naprapathy services

A professional environment where you will learn from experienced colleagues, where IT and AI are a strategic priority

If you enjoy helping people, like technology and want to develop your skills in a supportive environment, we would like to hear from you.

We look forward to reviewing your application.

Please note: Applicants must hold valid authorization to work in Norway. The position is based at our Stavanger office.