The Solutions Team Inc

IT Support Engineer II

Charleston, SC

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 25 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
Administer user accounts, permissions, and access controls across client environments
Monitor and maintain servers, workstations, and network devices
Perform patching, updates, and security hardening tasks
Serve as an escalation resource for lower-level engineers
Maintain accurate and thorough documentation in service management systems
Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

2–4 years of IT support experience
Strong understanding of networking fundamentals
Hands-on experience with Microsoft 365 and Windows Server
Strong troubleshooting and documentation skills
Must live in Charleston, South Carolina

Preferred Qualifications

Experience working in a Managed Service Provider environment
PowerShell or scripting knowledge
macOS and iOS support experience

Benefits & Perks

Paid Time Off program in accordance with company policy
Company-observed paid holidays
Health insurance options available to eligible employees
CrewHu employee recognition and rewards program
$50 monthly cell phone stipend
Company-provided equipment and tools
Ongoing training and professional development opportunities

Original posting on The Solutions Team Inc's site ↗

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