IT Support Specialist

What We Do

C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it.

We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.

Who We Are

C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.

The best brands are built by the best people. Come build with us.

Overview of the Role

The IT Support Specialist will be well organized, detail oriented, and have excellent communication skills.

Location: Chicago, IL will observe a hybrid schedule in office 3 days a week

Salary: $65,000 - $70,000, based on experience, qualifications and skills.

Must be a team player and be able to adjust to change and have an openness to learn .

Learn the processes and procedures our IT team follows and become proficient in them

Become familiar with our systems and infrastructure, including cloud and on-prem infrastructure

Provide end user support for local, remote, and hybrid employees

What You’ll do at C.A. Fortune

Provide first-line support for onsite, remote, and hybrid hardware, installing software, troubleshooting, diagnosing, and training users on software and equipment

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Triage issues and resolve them directly or route to the appropriate resource

Provide daily and weekly updates to the manager on project status, new user setups, and open issues

Manage day-to-day monitoring and maintenance of network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory

Administer and support the Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive)

Support and help manage a mobile device management (MDM) platform for company-issued iOS, Android, and Windows devices

Support both Windows and Mac/Apple hardware.

Design and deliver training sessions that drive adoption of new technologies, including AI tools

Provide proactive IT support: monitoring systems and flagging issues before they disrupt end users

Support basic cybersecurity practices: endpoint protection, phishing awareness, and patch management

Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones

Stay current on emerging technology, including AI tools, and help evaluate and pilot new solutions

What You Should Bring to the Table

Minimum: 2 years IT field experience

Excellent written and verbal communication skills

Able to multi-task and prioritize in a fast-paced, evolving environment

Proficient supporting the full Microsoft 365 suite

Ability to train and instruct users of varying technical skill levels

Strong documentation skills : procedures, network information, and asset tracking

Experience with Android, iOS, and Windows mobile devices; MDM platform experience a plus

Windows desktop support

Mac/Apple device support

Experience with Active Directory/Entra ID, Microsoft Exchange, Windows Server, SharePoint, and Microsoft 365

Familiarity with basic cybersecurity/endpoint protection practices

Curiosity and openness to learning new and emerging technologies, including AI-based tools

Ability to lift equipment of 30 - 40 lbs

Perks

PTO and Sick days

11 paid company holidays per year

1 Floating holiday

2 paid volunteer days per year

3 months fully paid parental leave (regardless of gender)

Medical, dental, and vision

Paid company life insurance

401k with company match

Bonus eligible

Summer hours (half day Fridays from Memorial Day thru Labor Day)

Come As You Are

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.