IT Support Specialist

Description

IT SUPPORT SPECIALIST – Chadds Ford, PA

Full-Time | On-Site

POSITION HIGHLIGHTS

Competitive salary with benefits

Full-time, Monday through Friday schedule

Medical, dental, vision & 401(k)

Unlimited Paid Time Off

Opportunity to support employees across the organization through technology solutions and IT services

Mission-driven healthcare organization improving patient access through durable medical equipment (DME) solutions

ROLE SUMMARY

The IT Support Specialist is responsible for delivering technical assistance to employees by troubleshooting help desk requests, resolving hardware and software issues, and managing mobile device provisioning. This role supports a seamless technology experience by configuring and maintaining iPhone, iPad, and Android devices through Mobile Device Management (MDM) solutions, assisting with user account setup, and supporting daily IT operations. The IT Support Specialist partners with employees across the organization to deliver timely, professional, and customer-focused technology solutions.

KEY RESPONSIBILITIES

Provide first-line technical assistance for employee IT issues, including Windows-based systems and mobile devices

Respond to, troubleshoot, and resolve help desk tickets while maintaining a high level of service

Configure, deploy, and manage mobile devices (iPhone, iPad, and Android) using Mobile Device Management (MDM) solutions

Assist with employee onboarding and offboarding processes, including account setup, access management, and device provisioning

Support software installations, updates, and troubleshooting for business applications

Maintain and troubleshoot workstation hardware, printers, and other peripherals

Educate employees on IT best practices, security guidelines, and effective technology use

Document troubleshooting steps, procedures, and solutions to support internal knowledge sharing

Collaborate with IT team members to improve support processes and technology service delivery

Escalate complex technical issues to appropriate IT team members when necessary

Work effectively and professionally with employees, managers, and departments across the organization

Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements

Perform other duties as assigned

Requirements

Associate or bachelor’s degree in information technology, computer science, or related field preferred; equivalent experience considered

Two or more years of experience in IT support, help desk, or technical support roles

Experience managing mobile devices using Mobile Device Management (MDM) solutions

Strong understanding of Windows, iOS/iPadOS, and Android operating systems

Experience supporting Office 365 administration and common workplace applications

SKILLS & COMPETENCIES

Strong troubleshooting and problem-solving abilities

Excellent customer service and communication skills

Ability to explain technical concepts clearly to non-technical users

Ability to prioritize multiple requests, manage competing deadlines, and maintain accurate documentation

Strong attention to detail and a proactive approach to IT support

Ability to work independently while collaborating effectively with internal teams

Strong organizational skills and commitment to delivering reliable IT support

SUPERVISORY FUNCTIONS

This position has no supervisory responsibilities

ABOUT LYMPHA PRESS

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.

Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care.

Our mission is simple: Because Life Can Be Better . Join Lympha Press and help improve patient access and outcomes every day.

APPLY TODAY

If you're looking for an opportunity to provide technical solutions, improve employee technology experiences, and contribute to a mission-driven healthcare organization, we’d love to hear from you.