IT Support Specialist

Great White North - Where teamwork, curiosity, and client care come together.

About the Role

If you love solving problems, helping people, and diving into new technology, you’ll feel right at home with us. As a Support Specialist at Great White North, you’ll be the friendly, knowledgeable first point of contact for our clients. You’ll troubleshoot issues, deploy new workstations, keep systems running smoothly, and make sure every client interaction leaves a great impression.

This role is perfect for someone who thrives in a fast‑paced environment, enjoys variety in their day, and takes pride in delivering an exceptional client experience.

What You’ll Do

Provide technical support in person, over the phone, and through remote tools

Respond to client requests quickly and professionally

Answer incoming calls to the Great White North main line

Setup and deploy desktops and laptops (onsite and remote)

Transport equipment to and from client or company locations

Administer and maintain client and internal disaster recovery solutions

Perform backup restores as needed

Support client servers and network solutions for standard requests

Monitor the RMM suite and address alerts

Work with third‑party vendors for warranty or software issues

Respond to after‑hours mission‑critical requests when required

Track time accurately in our PSA platform

Update and create internal documentation

Contribute to refining KPIs and improving processes

Travel out of town occasionally as needed

What You Bring

Experience supporting end‑users and documenting solutions

Strong troubleshooting skills across Windows Server/Desktop, cloud services, Office apps, networking, VoIP, backups, and security tools

Excellent communication, organization, and analytical skills

A client‑first mindset and a passion for going the extra mile

Curiosity, courage, and a willingness to ask for help when needed

A desire to continually learn new technologies

Strong attention to detail

Extra Great (Nice to Have)

Experience in an MSP environment

Familiarity with CRM or PSA tools

Previous helpdesk or IT support experience

Valid Ontario driver’s license

Why You’ll Love Working Here

At Great White North, we believe in supporting our team just as much as we support our clients.

You’ll enjoy:

A collaborative, supportive team

Paid family health benefits after 6 months

Group Retirement Savings Plan

One extra vacation day for every year of service

Performance‑based bonus opportunities

Flexible work schedules — because life happens

Company‑sponsored team events throughout the year

A workplace that values fun, growth, and great people

If you’re ready to grow your skills, make an impact, and join a team that truly enjoys what they do, we’d love to meet you.