IT SUPPORT SPECIALIST

Description

Onsite General IT Support (Entry Level)

The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:

• •Generating sign ins for new hires during the onboarding process
• •Adding/removing and maintaining GoTo VOIP system
• •Troubleshooting Network Printers
• •Resolving IT support requests from employees
• •Answering employee questions regarding computer systems
• •Gathering and analyzing data to diagnose problems with computer systems
• •Changing configurations, settings, and permissions to fix computer issues
• •Installing new software and hardware drivers and updating existing ones as needed
• •Updating employees on the status of their service requests
• •Logging all service requests and updating tickets as needed

Requirements

Skills and Qualifications:

• •High-level knowledge of commonly used software, hardware, and applications
• •Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• •Demonstrated written communication skills to create useful support logs
• •Analytical and problem-solving skills to troubleshoot and diagnose issues
• •Time management skills to provide updates and fixes within a promised time frame
• •Multitasking skills to assist multiple employees at once
• •Observational skills to recognize warning signs that indicate potential problems
• •Customer service skills to interact professionally and positively with employees and coworkers

Experience and Requirements:

• •1 + Years of IT support experience (Required)
• •CompTIA certification is a plus
• •Automotive Industry is a plus
• •Ability to pass a criminal background check and drug test