IT Support Specialist

Job Description & Summary

We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.

SHAPING TOMORROW

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.

Make a real impact

In this dynamic environment, we are looking for an ambitious and self-driven IT Support Specialist to join our Service Desk function within IT Operations team in Athens on a permanent full time contract .

The IT Support Specialist plays a critical role in delivering high ‑ quality IT support services and ensuring an excellent end ‑ user experience. Operating with a high level of autonomy, the role is responsible for managing incidents and service requests end ‑ to ‑ end , applying sound technical judgement, and contributing to the continuous improvement of IT service delivery.

You will act as a trusted point of contact for business users, supporting IT daily operations while helping to elevate service quality, knowledge maturity, and user satisfaction across the organization.

E nsuring accurate logging, prioritization, troubleshooting, escalation, resolution, and closure of IT tickets

Apply strong escalation judgement, engaging specialist or Level 2 teams when required , and ensuring smooth handovers

Identify recurring issues and contribute to problem management activities and service improvement initiatives

Ensure high data quality within the ITSM tool, documentation, and resolution notes to support reporting and service insights

Create, maintain , and improve knowledge base articles, SOPs, and support documentation to increase first ‑ contact resolution and service consistency

Support workplace technologies including end ‑ user devices, identity and access, and collaboration platforms such as Microsoft 365

Actively contribute to IT initiatives ( e.g. rollouts, upgrades, pilots) by supporting execution and user adoption

Promote a high ‑ quality , people ‑ centric support experience aligned with PwC service standards and values

Support Service Desk operational controls, including onboarding/offboarding checks, asset management , CMDB accuracy

Identify practical AI, automation, and self-service opportunities that reduce repetitive Service Desk workload and improve user experience

What you bring matters

Degree in Information Technology, Computer Science, Engineering, or a related field is preferred; equivalent hands-on experience will also be considered

2 + years of Service Desk / End-User Support experience, preferably in a structured ITSM environment

Strong ownership of incidents, service requests, documentation, user communication, and follow-through

Experience with ServiceNow or similar ITSM tools is required

ITIL Foundation, MS-900, MD-102, CompTIA A+/Network+, or similar certifications are considered an advantage

Hands-on experience with Microsoft 365, Windows, endpoint management, and identity/access support

Ability to troubleshoot complex issues and guide others without formal people-management responsibility

Strong attention to detail, documentation discipline, and commitment to service quality

Strong communication skills in Greek and English

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BRING YOUR BEST, EVERYDAY

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:

Your work-life balance supported by a hybrid working model

Your creativity sparked in collaborative office spaces

Your career growing through local and global opportunities

Your development advanced with continuous learning and certifications

Your well-being cared for with extra leave days and wellness initiatives

Your perspective valued in an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.

Challenge accepted?

Our circle of connection matters—it's at the heart of what we do. Click here (PwC life)

All applicants will be acknowledged and treated in the strictest confidence.