IT Systems Engineer

Do you enjoy working in a fast-paced environment on time-bound projects? Are you a self-starter with a high attention to detail and the ability to think critically ? Do you work best with a small team or by yourself to drive tasks to closure? Do you possess a deep love for learning new things and helping others by solving technical issues? If this describes you, we are looking for a Systems Engineer to join our team.

Company Overview:

Mirazon is a premiere technology provider based in Louisville, KY with 20+ years in the industry. A Best Place to Work in both Louisville and the state of Kentucky, our work hard/play hard culture is unmatched. We provide project-based and managed IT services to customers across the country in addition to providing a comprehensive line card of best of breed products and solutions.

Benefits:

Performance Incentives

401(k) with Employer Matching

Health, Vision, & Dental Insurance

Health Savings Account

Flexible Spending Account

Basic Life Insurance

Short & Long-term Disability

Paid Time Off

Parental Leave

Referral Incentive Program

Tuition Reimbursement

Requirements:

6+ years of experience in technology industry; minimum 1 year of consulting experience

Bachelor’s Degree preferred

Achieve and maintain relevant technical certifications

Communicate in English, both verbally and in writing

Job Description

The mission of the position is to provide excellent technical support to our clients while delivering exceptional customer service during those interactions. This position will focus on design, implementation, configuration, diagnosis and resolution of issues related to infrastructure-focused technologies. This includes but is not limited to: workstations, servers, printers, networking, and vendor specific hardware and software. Employees should have enthusiasm for helping customers leverage the best technology to solve their business challenges.

The ideal candidate will have a passion for technology, some experience with IT infrastructure and support and demonstrated ability to thrive in a fast-paced environment. Employees must be able to manage and prioritize multiple projects at once.

Key Accountabilities:

Deliver consulting services: Design, implement and support

Microsoft’s core business applications

Virtual environments built on Citrix, Microsoft, and VMware

Microsoft related technologies: Windows Server, Hyper-V, Exchange, SQL, Microsoft Teams, Active Directory, Office 365, Azure, System Center, etc.

Backup and disaster recovery solutions

WAN and LAN connectivity, routers, firewalls, network switching, and other types of security devices

VPN, Terminal Services, and Citrix

Create / maintain client documentation: Create, maintain and track client documentation in Mirazon’s documentation systems with accuracy within two days of acquiring

Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages

Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where Mirazon can provide solutions to solve a problem

Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled

Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date

Demonstrate technical awareness: When managing a customer relationship, have the ability to match Mirazon resources to the customer’s technical objectives appropriately

Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed

Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter

Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year.

Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services