IT Technician 5 - User Services

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu .

Job Description

The University of Nevada, Reno is recruiting for an IT Technician 5 position within the Office of Information Technology (OIT) – User Services. **This position does not provide layoff rights and is contingent upon funding.** The technician will work as a member of the Endpoint Services unit and will be responsible for supporting and managing endpoint devices across the University’s central campus and offsite locations. This includes the deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computing devices and peripherals, including computers, laptops, printers, and other related technologies. Responsibilities may include troubleshooting hardware, software, and operating system issues; installing and configuring software; managing endpoint connectivity and peripheral devices; and supporting applications such as Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.

This position is called upon to transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible. Duties also include evaluating and recommending replacement parts and hardware upgrades for institutionally owned equipment; performing equipment relocations, replacements, and modifications; deploying new endpoint devices using established imaging, configuration, and management processes; coordinating deployments with department personnel; performing data transfers in accordance with University, OIT, and departmental data security requirements; and advising departments on University-approved surplus procedures to ensure the secure disposition of institutional data and equipment. The position also supports device lifecycle management activities and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.

Essential Qualifications

• •Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR
• •One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR
• •A n equivalent combination of education and experience as described above.

A valid Class “C” driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment.

Preferred Qualifications

• •Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats.
• •Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation to support deployment, configuration, reporting, and operational efficiency.
• •Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.
• •Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.

Schedule

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.

Compensation Grade

Grade 34 (Entry: Step 01 $30.16/hr. - Step 05 $35.81)

In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate’s qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.

To view the classified compensation schedules, please visit: Classified Compensation . Select Salary schedule, PP01.

For more information, visit the Classified Salary Calculator

Perks of PERS

Employees are enrolled in The Public Employees’ Retirement System of Nevada (PERS) upon hire. For information on contribution rates, please visit: NV PERS Contribution Rates “I’m so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I’m completely secure and confident that my retirement will always be there for me.” – Robin F.

Rich retirement plan - Retirement Calculator

Perks of Working at UNR

• •Health insurance options including dental and vision - Health Insurance
• •Life insurance, generous annual and sick leave - Classified Benefits
• •E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options. E.L. Wiegand Fitness Center
• •Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders
• •Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
• •Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC

Classified Staff Grants-In-Aid Benefit

For more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grant-In-Aid Benefit

Classified Employee Family Opportunity Program

Additionally, we offer a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). For more information, please visit: Classified Employee Family Opportunity Program

Department Information

Office of Information Technology department provides computing, software, and communications support services to students, faculty, and staff throughout the University. The department manages and supports software development, applications support and data warehousing, network services, and server support and management. The goal of the organization is to assist departments and colleges in automating any administrative or academic process within the University that can benefit from automation and thereby improve the efficiency and accuracy of University operations. Learn more about the Office of Information Technology here: https://www.unr.edu/oit/about-oit

Contact Information

Search Coordinator, Tammy Cushway at tcushway@unr.edu

Exempt

No

Full-Time Equivalent

100.0%

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to review of applications, please contact the candidate helpdesk at jobs@unr.edu .

Attach the following attachment(s) to your application

Resume/CV – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (optional)

Contact Information for Three Supervisory References – (required) Please make a note