IT Technician

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break

Comprehensive benefits package including:

Paid vacation time, sick time, and holidays

Company-paid medical, dental, vision, life, and disability insurance

401k plan with match

Wellness plan

Job Duties:

Provide support to employees in person, by phone, and remotely. Troubleshoot hardware, software, and account issues

Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers

Maintain and troubleshoot the office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling

Monitor servers and backups to keep company systems running and data protected

Manage user accounts and access, including onboarding and offboarding, email, and multi-factor authentication, across cloud platforms such as Microsoft 365, Google Workspace, and Microsoft Entra ID

Administer Active Directory and the office domain, including user and group management and domain-joined devices

Automate routine tasks with PowerShell and Bash scripts

Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks

Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center

Keep systems secure and current through patching, endpoint protection, and license and asset tracking

Create and maintain thorough documentation of systems, networks, issues, fixes, and procedures so support stays consistent

Perform additional related duties, as assigned

Required Skills/Abilities:

Working knowledge of Windows and common business software

Hands-on experience installing, diagnosing, and replacing PC hardware components

Experience supporting printers and peripherals, ideally label printers and barcode scanners

Networking experience, including TCP/IP, DHCP, DNS, and Wi-Fi, ideally with Ubiquiti equipment

Experience with Active Directory and managing office domains

Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra ID

Scripting experience in PowerShell and/or Bash

Understanding of IT security fundamentals, including patching, endpoint protection, and backups

Understanding of how to read, create, and maintain thorough documentation

Strong troubleshooting and problem-solving skills

Clear, patient communication with employees of all technical levels

Ability to prioritize multiple requests and work independently

Willingness to learn new tools and technologies

Preferred Skills/Abilities:

Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods

Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center

Experience administering and supporting Oracle NetSuite

Familiarity with AI tools such as ChatGPT or Claude

CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-102

Education and Experience:

High school diploma or equivalent

Bachelor's degree in a related field preferred

1-3 years of experience in IT support, helpdesk, or a related technical field

Physical Demands:

Must possess mobility to work in a standard warehouse setting

Able to lift, carry, push, and pull materials and objects weighing up to 50lbs

Able to stand or sit for the duration of the shift

Able to bend, reach, stoop, kneel, and climb to perform work