Revau

IT Technician

Toronto, Ontario

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hirly's read of this role

Seniority: Mid level
Country: CA
Work mode: On-site / unstated
First seen by hirly: 4 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Summary

Reporting to the Director, IT Service Delivery, the IT Technician is a hands-on, autonomous professional who contributes to the smooth operation of the Technical Support Service by delivering an outstanding experience to internal end-users and by ensuring sound management of our technology assets. The incumbent serves as a key point of contact for helpdesk and computer support, resolving incidents independently and communicating clearly with users at all levels. He or she will travel to our various offices to install workstations and carry out the IT onboarding of new employees.

Responsibilities

Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently

Communicate clearly and courteously with end-users to understand their needs, explain solutions and keep them informed of progress

Configure and install desktop computers and laptops

Manage the inventory of technology assets

Improve and document procedures

Train new employees on IT tools

Work on various projects, such as security enhancements

Work with our IT partners

Requirements

Minimum of 3-5 years of hands-on experience in IT, including helpdesk and computer support

High school diploma or vocational/professional studies diploma

Strong hands-on proficiency with computer tools and troubleshooting

Knowledge of IT systems and software such as Office 365, Intune, Entra ID, Active Directory and Networking.

Excellent communication skills with end-users, including the ability to explain technical issues in plain language

Proven experience providing helpdesk and computer support

Autonomy and initiative

Analytical skills

Interpersonal skills and customer-service orientation

Benefits

Hybrid work model supporting work-life balance.

Comprehensive group benefits, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services.

Retirement savings plan with employer contributions.

7 personal days.

Birthday day off.

Bonus program.

Professional development and tuition reimbursement program.

Original posting on Revau's site ↗

Listed on hirly, a job board. hirly is not the employer: Revau is hiring for this role.

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