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Infoplus Technologies GmbH

IT Techniker/Desktop-Support

Wunstorf, Niedersachsen, Germany

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hirly's read of this role

Role family
Engineering
Seniority
Mid level
Country
DE
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Techniker/Desktop-Support:

Reagiert auf und diagnostiziert komplexe Hardware-, Software- und Netzwerkvorfälle unter allgemeiner Aufsicht (nur Stufe 3+) und unter Anleitung von Endkunden oder technischen Teams

Fachwissen über die Windows-Plattformen 10 und 11, gute Kenntnisse über Bitlocker

Verständnis des ITIL-Prozesses, Einhaltung von SLAs, CSATs und Service Now

Prioritäten setzen und Probleme von Kunden und anderen Teams so schnell wie möglich lösen.

Sicherstellen, dass Vorfälle und Anfragen entsprechend den Bedürfnissen und Prioritäten des Kunden bearbeitet werden

Bei Bedarf Eskalation von Tickets an die entsprechenden Aufgabengruppen

Einhaltung aller vom Kunden festgelegten IT-Service-Prozesse, -Verfahren und -Arbeitsanweisungen, einschließlich des Verhaltenskodex und der Grundwerte des Kunden

Aktive Teilnahme an zugewiesenen Projekten

  • Asset Inventory management
  • Mind. 5 Jahre Erfahrung
Original posting on Infoplus Technologies GmbH's site ↗

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