Jewellery Operation Executive

Title: Jewellery Operations Executive

Reporting: Operations Manager, Jewellery

Location: Mumbai, India

Work Mode: Onsite / Hybrid

Experience: 3+ years

About the Role

We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.

Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.

Key Responsibilities

Quotation & Pre-Sales Execution

Calculate and share accurate customer quotations within defined TATs

Ensure speed and responsiveness, as this directly impacts conversion rates

Order Creation & CAD Management

Raise CAD requests and purchase orders with manufacturers

Review and approve CAD files, ensuring alignment with customer requirements before production

Identify and flag discrepancies or potential issues early to avoid rework

Organise and maintain all CAD files systematically for easy access and traceability

Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays

Order Tracking & Coordination

Manage end-to-end order timelines, from confirmation to delivery

Coordinate closely with manufacturers, QC teams, and logistics partners

Follow up on key production milestones to ensure timelines are met

Exception Handling & Problem Solving

Manage remakes, repairs, resizing, and order modifications

Handle customer escalations with a solution-oriented approach

Resolve issues proactively to minimise delays and impact

Systems & Data Accuracy

Maintain accurate, real-time updates across all systems and trackers

Ensure complete visibility of order status at every stage

Process Improvement

Identify gaps, inefficiencies, and recurring issues

Suggest and implement process improvements to drive scalability and efficiency

What We’re Looking For

3+ years of experience in operations, preferably in a high-volume or fast-paced environment

Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease

Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions

Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics

Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments

Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.

Strong interest in jewellery and the luxury goods industry

Ability to think critically and learn quickly in a fast-paced environment

Comfortable working with technology, tools, and data on a daily basis

Clear and confident communication skills (written and verbal)

Highly organised and detail-oriented, with the ability to manage multiple priorities

Proactive mindset with strong ownership of tasks and outcomes

Who Should Apply

We’re looking for individuals who bring both mindset and curiosity:

Passionate about the jewellery / diamond / luxury goods industry

Tech-forward and process-oriented

Thrive in a fast-moving, detail-driven environment

Eager to learn, take ownership, and grow within operations

What Success Looks Like

Orders move smoothly with minimal delays or errors

Customers have a clear, reliable, and positive experience

Operations become more efficient and scalable over time

Issues are anticipated and solved proactively, not reactively