Jr Zonal Manager

Role Overview

The Jr Zonal Manager will be responsible for managing a cluster of stores within an assigned geography, ensuring operational excellence, people development, customer satisfaction, and achievement of business targets.

The role requires a hands-on leader who can coach teams, drive accountability, solve operational challenges, and ensure stores consistently deliver strong business performance and customer experience.

Key Responsibilities

1. Operations Management

• •Oversee day-to-day operations of all assigned stores.
• •Ensure strict adherence to SOPs, operational processes, hygiene, food safety, and brand standards.
• •Conduct regular store visits and operational reviews.
• •Monitor and improve store audit scores and compliance standards.
• •Ensure smooth opening, closing, staffing, and shift operations across stores.

2. Business & Revenue Performance

• •Drive sales growth and profitability across the assigned cluster.
• •Monitor key business KPIs including sales, productivity, average bill value, conversion, wastage, customer complaints, and store profitability.
• •Identify business gaps and execute action plans to improve performance.
• •Support and execute local store marketing initiatives.

3. People Leadership & Team Development

• •Lead, mentor, and develop Store Managers and store teams.
• •Build a strong performance-driven and customer-focused culture.
• •Ensure manpower planning, roster management, and attrition control.
• •Conduct regular performance reviews, coaching sessions, and training.
• •Identify high-potential team members and build succession pipelines.

4. Customer Experience

• •Ensure exceptional customer experience standards across all stores.
• •Monitor customer feedback and implement corrective actions promptly.
• •Drive consistency in product quality, speed of service, and hospitality.

5. Compliance & Audit

• •Ensure compliance with company policies, FSSAI guidelines, and statutory requirements.
• •Conduct regular operational, hygiene, and safety audits.
• •Ensure proper inventory management and control mechanisms.

6. Cross-Functional Coordination

• •Work closely with HR, Supply Chain, Finance, Training, and Marketing teams.
• •Ensure timely reporting, MIS submissions, and issue escalations.
• •Support new store launches, stabilisation, and operational expansion initiatives.

Desired Candidate Profile

• •Strong leadership and people management skills
• •High ownership and execution-oriented mindset
• •Strong understanding of business and store economics
• •Excellent problem-solving and decision-making abilities
• •Ability to thrive in a fast-paced and high-growth environment
• •Hands-on approach with strong field presence

Qualifications & Experience

• •Graduate / Postgraduate in Hotel Management, Business Administration, or related field
• •3–6 years of experience in QSR / Retail / F&B operations
• •Experience managing multiple stores or clusters preferred
• •Prior experience leading Store Managers / Area Managers is an advantage

Why Join abCoffee?

• •Opportunity to build and scale a category-defining consumer brand
• •Fast-growth and high-ownership environment
• •Career progression opportunities in operations leadership
• •Work closely with senior leadership and expansion teams