LuxExperience

Junior Claims Coordinator (f/m/d) @MYTHERESA

Leipzig

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hirly's read of this role

Seniority: Entry level
Country: DE
Work mode: On-site / unstated
First seen by hirly: 27 Sept 2026

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the posting

***English version below***

WAS DU TUN WIRST

Internationale Korrespondenz: Du übernimmst die Kommunikation mit unseren internationalen Lieferanten bei Reklamationen und bewertest die betroffene Ware.

Schnittstellenarbeit: Du arbeitest eng mit den Teams aus Wareneingang, Einkauf, Kundenservice und den Personal Shoppern zusammen.

Retourenmanagement: Du koordinierst den Warenaustausch sowie die Rücksendung von Kommissionsware.

Logistik & Zoll: Du erstellst die notwendigen Versand- und Zolldokumente, verpackst die Rücksendungen und kontrollierst die geprüften Retouren.

Finanzielle Abwicklung: Die Bearbeitung von Gutschriften und Ersatzlieferungen liegt in deiner Hand.

WAS DU MITBRINGST

Qualifikation: Eine erfolgreich abgeschlossene kaufmännische Ausbildung (oder eine vergleichbare Qualifikation).

Sprachkompetenz: Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift (internationale Kommunikation).

Soft Skills: Kommunikationsstärke im Umgang mit externen Partnern, Verhandlungsgeschick, Diskretion und eine sorgfältige Arbeitsweise.

Mindset: Eine hohe Konzentrationsfähigkeit, Fokus, Leidenschaft für deine Arbeit sowie Zuverlässigkeit und Loyalität.

WAS WIR BIETEN

Bis zu 32 Urlaubstage, abhängig von der Dauer der Betriebszugehörigkeit, beginnend mit 28 Tagen

Sprach- und E-Learning Kurse

Personalrabatt

Vergünstigte Mahlzeiten

Betriebliche Altersvorsorge

Vergünstigte Mitgliedschaft bei ausgewählten Sp ort-Plattformen & Fitnessstudios

Kostenfreier öffentlicher Nahverkehr ( Deutschlandticket)

Individuelle Unterstützung für Gesundheit und Wohlbefinden

Täglich kostenlose Versorgung mit Heißgetränken und frischem Obst

Exklusive Kantine und Dachterrasse für eine entspannte Pause

Attraktives Empfehlungsprog ramm "Refer a Friend"

***English version***

WHAT YOU WILL DO

Supplier Correspondence: You will handle communication with our international suppliers regarding complaints, including the evaluation of goods.

Cross-functional Collaboration: You will work closely with our Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams.

Return Management: You will coordinate the exchange of goods and the return of commission goods.

Logistics & Customs: You will prepare shipping and customs documents, pack returns, and monitor inspected items.

Financial Processing: You will be responsible for processing credit notes and replacement deliveries.

WHO YOU ARE

Education: Completed vocational training in a relevant commercial field or equivalent qualification.

Languages: Very good written and spoken communication skills in both German and English.

Key Skills: Strong communication skills with external partners, negotiation skills, discretion, and a high level of diligence.

Mindset: Ability to focus, a detail-oriented work ethic, passion for your tasks, and professional loyalty.

WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days

Language & e-learning courses

Staff discount

Discounted meals

Free daily supply of hot drinks and fresh fruit

Exclusive canteen and roof terrace for a relaxing break

Attractive "Refer a Friend" referral program

Company pension scheme

Discounted membership for selected sports platforms & gy ms

Free local trans port (Deutschlandticket)

Individual support on mental health & well-being

Social Day

Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: On-site

Original posting on LuxExperience's site ↗

Listed on hirly, a job board. hirly is not the employer: LuxExperience is hiring for this role.