Junior Customer Service Consultant with French and English · Warsaw · Białystok

• We are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations.
• Today, as a part of the sector leader S4BT, we support 500k+ business users making thousands of bookings a day.

We’re looking for a customer-focused and well-spoken Junior Customer Service Consultant with French and English to join our team and answer questions and requests from hotels and partners.

As a Junior Cus tomer Service Consultant with French and English, you will focus on:

Delivering excellent customer service including telephone and mail etiquette

• •Providing first line support for
• hotels-
• related problems and trying to fix the problems or answer the questions as efficient and sufficient as possible

Solving problems related to payments

Responding to emergency situations and taking appropriate actions

Skills and experience:

Excellent verbal and written communication skills

Stress resistance and ability to work effectively under deadlines

Reliability and team player mentality

Experience in customer service is nice to have

Knowledge of Travel sector or reservation systems will be a strong asset

Willingness to work on daily shift (8:00 AM to 8:00 PM)

Working proficiency in French (min. B2)

Intermediate level in English (B1-B2)

Other language is nice to have

What you will have:

Specific in-house training program during the first month

The hybrid way of working (3/2), remote work is nothing new for us. If you want to come to the office, you will find company there as well.

Medical care

Multisport card

Birthday holiday (extra day off to celebrate with family and friends)

Volunteering day off - you will be able to make a mark and join our initiatives to support local communities, animals and planet

Language courses

Team integrations and fun events