Junior Managed Services Engineer

Junior Managed Services Engineer

One Communications Brava Team are seeking an entry level on-site technical resource (Smart Hands) to join our Managed Services Engineering and Service Delivery team. In this role, you will perform essential on-site tasks, including equipment staging, installation, and troubleshooting, working closely with our engineering and support teams. We're looking for a detail-oriented professional with strong technical skills, a customer-centric approach, and a passion for continuous learning.

Responsibilities

As a Smart Hands resource you will be responsible for:

Equipment Staging – collecting and preparing equipment for remote configuration by the engineering team.

Equipment Installation – transporting, configuration and installing equipment at customer sites as directed.

Onsite Troubleshooting – assisting Brava’s engineering team and Level 2 helpdesk for onsite troubleshooting and/or swapping replacement equipment.

On - Call/After Hours – being available for periodic after-hours callouts to address network or customer issues.

Documentation Management: Maintain accurate documentation for new and existing customer installations.

Staying Current: Keeping up to date with current and emerging technologies by pursuing and maintaining relevant vendor certifications.

Knowledge and Experience:

1 years of experience, preferably in IT helpdesk or engineering.

Technical background with practical understanding and hands-on experience in telecommunications, cyber security, or IT services.

Proficiency in technical troubleshooting and diagnostics.

Ability to interpret network design diagrams and perform network equipment cabling.

Certifications in Fortinet, Cisco, Microsoft 365, Teams, and 3CX are highly advantageous.

Understands the importance of KPIs (response time, resolution time) in measuring progress, decision making, and accountability.

Exceptional client-facing and verbal communication skills.

Effective organizational abilities, including attention to detail and multi-tasking.

Excellent written communication skills.

Strong analytical and problem-solving skills.

Proficient computer skills, including Microsoft Office and Microsoft Teams, for documentation, reporting, collaboration and project management.