Junior Operational Specialist

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Job Summary

Qvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team. This role is ideal for a motivated individual with a higher education degree and 1–2 years of professional experience, and who is eager to grow in operations.

You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution.

Key Responsibilities

Lead planning, coordinating, and monitoring hotfixes process.

Incidents/problems triage and root cause investigation before escalation to L3

Ensure incidents/problems resolution within the SLA.

Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents.

Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system.

Qualifications

Degree in engineering or informatics.

1–2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage.

Strong communication and interpersonal skills

Strong logical thinking and organizational abilities

Troubleshooting and analysis

Proactive and learning-oriented mindset.

Fluency in English (written and spoken) is mandatory.

Fluency in Italian (written and spoken) is mandatory.

What We Offer

The opportunity to work in a collaborative environment with a strong, experienced team.

Exposure to cutting-edge IT projects and global stakeholders.

Professional growth and learning opportunities with mentoring