Phoenixpbs

Junior P2P Tools Support specialist

Vilnius, Vilnius

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hirly's read of this role

Seniority: Entry level
Country: LT
Work mode: On-site / unstated
First seen by hirly: 21 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Who we are and what do we do?

We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Center based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

The heart of the role

2nd Level Support & 3rd Level Coordination: Single point of contact for country purchase organizations / operational buyers – handling written requests, incidents, and system-related issues, troubleshooting across procurement and connected backend systems, and coordinating 3rd-level topics with external tool providers (ticket creation, follow-up, testing, and communication with country stakeholders).

Answering all written requests and problems

Problem - solving and troubleshooting in case of incidents/problems

Editing / Handling of purchase order baskets with defects in all backends

Master Data Management (Enhancement of master data, e.g., GL accounts; adaptations or customizing of master data, e.g., class – GL account mappings

User Management (user generation/medication deletion)

Support in Rollout projects (master data generation in test systems, etc.)

What makes you the best

College or university degree in economics or a related subject or IT (1-3 years)

General understanding of finance and procurement processes and standards

Strong communication and advisory skills

IT Affinity, ITIL Knowledge, an advantage

Customer centricity through your day-to-day interactions

Hands-on, solution-oriented mindset with ownership of topics end-to-end

Multi-cultural acceptance, ability to work in a fast-paced and changing environment

Proficient in English (both written and verbal), German skills are an advantage

Experience with SAP, Basware, and other procurement systems is an advantage

Nice to have

ITIL certification or service management knowledge

Experience working in a structured support environment

Our colleagues value the most:

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:

Hybrid work from the heart of Vilnius and your beloved home💖

Language courses (German, English, and French)

4 trust days per year.

Gamified monetary rewards for automation projects 🎁

Individualized competency development plan for your future career

Compensation for your home office 💲

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Original posting on Phoenixpbs's site ↗

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