Junior Software Support Engineer

Do you w ant to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading .

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey .

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s

https://www.youtube.com/watch?v=iVk3_vVyrW0

Job Opportunity at 1Nebula :

The main purpose of this position is to support the suite of products and projects in the Nebula group. The responsibility of the Junior Software Support Engineer is to maintain low issue resolution times and high customer service levels.

What Y ou will do within this role (Your key responsibilities) :

Manage the L1 Service Desk Queue and being the first line of contact for client support

Manage and resolve L1 & L2 Service Desk tickets across multiple projects

Assist in prioritization and scheduling of the L2 Defect Backlog

Reduce the number of L3 Escalations by means of effective L1 and L2 triage

Perform and oversee documented daily checklists verification

Build and maintain the Service Desk knowledge base

Enhance Service Desk monitoring by identifying automation opportunities

Report on monthly Service Desk operations

Communicate re-occurring issues to the relevant product Quality Analyst, working closely with the Devops Team

Work a rotational Service Desk Standby schedule for monitoring and escalations

Answer and manage all incoming Head Office calls, ensuring that calls are accurately screened, transferred, and routed to the appropriate departments or individuals while maintaining excellent customer service standards.

More about Y ou ( O ur requirements for the role):

Alt hough we believe in the potential of others more than anything else there are some minim um requirements we would look for so consider these before sending us your application

You are driven and passionate about excellent client services

You have a tertiary qualification in IT

Strong interpersonal and communication skills

Work well in a team-oriented environment

Pro-active with high levels of energy, tenacity and enthusiasm to deliver results

Exceptional focus on quality and strong attention to detail

Competent in the use of Microsoft PowerPoint, Project, Word, or Excel

Good command of written/verbal business English

Our Current Tech Stack:

Azure DevOps

Azure SQL and related cloud-based database and storage

Azure PaaS Services

C#

.NET 8

Angular

SQL

Snowflake

Our A mazing P erks!

Enjoy 20 Leave days a year .

High spec laptops and equipment for you to comfortably work remotely.

Flexible working hours. We work on a flexible schedule from Monday to Friday where you can make the hours work for you.

A ccess to our Well - being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.

Grow your skills and learn something new with paid for Microsoft courses and certifications.

Give back by participating in our Culture and Social Responsibility initiatives.

Hackathons (If you find yourself in office , we ’ll provide the pizza! )