Junior Technical (Support) Analyst w. Python (second shift)

The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment.

The working schedule for this role is between 14:00 - 22:00 EEST.

This is a remote role across Romania.

Responsibilities

Liaise with Services, Product, and Support to investigate production issues/requests, with daily use of PostgreSQL, Django, Python

Propose and implement short term solutions for applications when applicable

Take ownership of production issues and drive escalations

Research and resolve issues using critical and logical thinking, ensuring financial data integrity and

Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment

Manage priorities through ticketing system

Support technical customer implementations involving sensitive financial

Assist in documentation of technical work instruction

Recommend continuous improvement of operational and technical efficiencies

Coordinate with Engineering and Product teams on future enhancements and capabilities

Ability to understand Suvoda products, technical capabilities, and custom solutions

Support application server management, deployment, and troubleshooting of lower and production environments

Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Requirements:

Bachelor’s degree in Computer Science

Between 1- 2 years of experience in a similar technical role (writing python scripts, working w Sql and Django)

Knowledge of SQL scripting and databases

Linux/Unix and Bash scripting experience is preferred

JavaScript or Typescript experience is a plus

Ability to read and analyze application logs

Version control experience (e.g: git)

Open source software/web application development experience is a plus

Highly collaborative team player

Experience working in a fast-paced technical support-oriented role

Ability to communicate effectively with team members and management

Prioritisation of security and privacy

Self-starter with the ability to independently manage time and priorities while meeting deadlines

Sharp troubleshooting, problem solving, and analytical abilities

Attention to detail

Experience with configuring and populating a knowledge base tool is a plus

Willingness to explore new technologies

Experience supporting technologies in the Financial or Clinical Trial space preferred

Experience with OWASP security best practices is a plus

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