Key Account Manager

Role Overview :

We are seeking a commercially aware and relationship-driven Key Account Manager to own the success of algoShack's largest enterprise clients. You will be the primary point of contact for accounts responsible for adoption, renewal, expansion, and long-term value creation.

Key Responsibilities :

• •Own the end-to-end customer relationship for assigned key accounts, from onboarding through renewal and expansion
• •Drive product adoption: proactively engage users, identify inactive accounts, and bring them back into productive usage
• •Lead subscription renewal process: track renewal dates, initiate conversations proactively, and eliminate surprise churn
• •Conduct regular business reviews with key stakeholders - quantify value delivered and align on future goals
• •Own expansion opportunities and partner with sales leadership where required to close commercial discussions
• •Act as the voice of the customer internally: feed product feedback, complaints, and feature requests to the product and CS teams
• •Coordinate with Demo Specialists, Trainers, and POC Specialists to deliver seamless customer experiences
• •Monitor churn risk signals using the customer success analytic tools, intervene proactively
• •Manage and resolve escalated customer complaints with urgency and ownership
• •Maintain accurate account plans, renewal forecasts, and opportunity pipelines within systems

Skills & Qualifications :

• •4–8 years in key account management, customer success, or strategic sales - ideally in B2B SaaS
• •Strong commercial acumen: understanding of renewal economics, NRR, and expansion revenue
• •Exceptional relationship management skills - ability to build trust with C-level and operational stakeholders alike
• •Confident communicator capable of leading executive business reviews and difficult conversations
• •Analytical mindset: able to use customer data to identify risk and opportunity
• •Self-starter who can manage multiple large accounts simultaneously with minimal supervision
• •AI literacy with a strong understanding of Generative AI, AI-powered SaaS products, and how AI can improve customer workflows and business outcomes.
• •Comfortable using AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT, Gemini, or similar) to improve customer communication, account planning, meeting preparation, and insight generation.

Nice to Have :

• •Experience in enterprise software, QA tools
• •Track record of managing large accounts