Ki Niseko - An Dining Restaurant Front of House Supervisor/木ニセコ「杏ダイニング」ホールスーパーバイザー

The Role

Team Management

Ensure appropriate planning for the shift is carried out by reviewing reservation numbers and requests and assigning FOH staff to specific tasks and adjust shift hours according to business requirements.

Provide for the efficient and effective management of the shift.

Provide the FOH team with the skills and knowledge required to deliver service standards through the preparation and delivering of effective training sessions.

Ensure the effective operation of the FOH team by monitoring individual performance, acknowledging achievements and recommending improvements.

Lead a daily staff briefing at the start of each shift.

Ensure FOH staff on shift maintain the company uniform, personal presentation, time keeping and restaurant process and policy requirements.

Floor and Restaurant Operations

Oversee the appropriate preparation and presentation of each day’s operations of the FOH area by ensuring staff complete all tasks and setups in accordance with checklists relevant to the season.

Resolve customer complaints and operational problems that are referred by staff by investigating the issues and negotiating/creating a satisfactory solution with the appropriate parties.

Provide back-up and shift relief by carrying out the full range of tasks assigned to other FOH staff (refer position statements) to ensure service levels are maintained.

Ensure an effective knowledge FOH operations is maintained by updating operation logs, shift reports, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.

Ensure the FOH work area is clean and clear of hazards.

Complete as necessary incident reporting on all major issues or occupational health and safety matters, major Guest complaints/issues and significant damage or breakages.

Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing FOH policies and procedures and recommending changes to improve team performance.

Assist the FOH with planning for smooth event operations.

Reservations

Ensure reservation requests are answered accurately in a timely manner.

Administration

Complete all required stocktakes, inventory checks and orders.

Assist the FOH Manager with POS/Reservations systems updates and system maintenance.

Knowledge and Skill Requirements

A sound working knowledge of HTM policies, operating procedures and service standards.

Customer service skills and telephone manner to professionally and courteously respond to a culturally diverse range of customers.

Ability to handle difficult queries and customers in a calm and positive manner.

Cash & credit card handling and reconciliation skills for the accurately processing of cash float.

Team management skills to effectively oversee the activities of the FOH team.

Computer operating skills - Microsoft Office Suite

Intermediate level English and native level Japanese required. Bilingual in Japanese/English spoken desirable.

Employment Package Details

Employment Period: on going

Employment Status: Full time year round

Contract Value: ¥5,300,000 to ¥6,100,000

Location: Niseko, Hokkaido, Japan - AnDining(in Ki Niseko)

Working Hours:

Average 40 hours per week (shift times vary by season)

120 days off per year

Sick leave: 5 days

Annual paid leave: 10days (after 6 months of employment)

Benefits

Flexi-time system with paid overtime

Health, social, and employment insurance

Visa sponsorship

Staff accommodation available

Grand Hirafu season pass available at a discounted rate

Free ski or snowboard lessons (availability dependent)

Discounts on HTM services and businesses

Access to language and work relevant training subsidy

仕事内容

以下が主なお仕事になりますが、これらに限定されません。

予約稼働数に合わせたスタッフのシフト作成を行う

国内外のお客様にレストランコンセプトに合わせた基準のサービスを提供出来るよう、スタッフトレーニングの時間を設ける

各スタッフの仕事を確認し、成果を認め、改善方法を促すことでサービスチームの効果的な運営を確保する

レストラン内が常に整っており、安全な環境であること

日々のオペレーションに関する情報を更新し、チーム全体に最新の情報が行き渡るよう促す

お客様からのクレーム対応を行い、ホールマネージャーに報告する

フレンドリーで思いやりのある接客を行う事

在庫確認を行う

予約内容の確認を行う

ホールマネージャーと共に、レジや予約システムのアップデートを行う

応募資格

接客が得意な方

英会話中級以上

マネジメント経験をお持ちの方

難易度の高い予約に冷静に取り組む事が出来る方

パソコンスキルをお持ちの方

雇用形態

正社員

雇用期間

定めなし

勤務時間

平均40時間/週（8時間 X 5日のシフト、シフト時間は季節によって異なります）

年間休日120日

傷病休暇5日

入社から6ヶ月経過後の年次有給休暇10日

給与

• •年俸530万～610万円
• (上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)

勤務地

北海道ニセコ エリア

杏ダイニング（Ki Niseko ホテル内）

待遇

社会保険完備

残業手当有り

社員寮あり（有料）

冬季シーズンリフトパス割引購入可

無料スキー・スノーボードグループレッスン（空き状況による）

スキー・スノーボードレンタル割引制度

学習支援プログラム有り

ご応募の際には 写真付き 履歴書を添付ください。