Kroll Workflow Support Trainer

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We’re seeking a knowledgeable and dynamic Kroll Workflow Support Trainer to support the rollout of a paperless workflow initiative across our pharmacy network. In this role, you will play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment.

This temporary position is expected to last 22 months.

You will be responsible for:

Training Delivery:

• •Supporting the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities.
• •Providing hands-on training during go-live periods at pharmacy locations – out-of-town travel is required to locations across Western Canada.

Change Management Support:

• •Acting as a change champion, helping team members adapt to the new Kroll paperless Workflow.
• •Facilitating adoption through clear communication and targeted coaching.

Troubleshooting & Feedback:

• •Serving as a point of contact for Kroll workflow and training-related issues during rollout.
• •Actively listening and gathering feedback from pharmacy teams and reporting to the Regional Manager, Pharmacy Operations.

You have:

• •2 or more years of experience with Kroll Paperless Pharmacy Management Software.
• •A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.
• •Experience working in a community pharmacy dispensary is an asset.
• •A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.
• •Experience using ServiceNow or similar ticketing systems to manage, track, and appropriately escalate requests is an asset.
• •A valid driver’s licence and vehicle with the ability to travel to assigned pharmacy locations.

You are:

A supportive trainer, guiding teams through change with empathy and encouragement.

A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.

Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.

A collaborative partner, working well with cross-functional teams to achieve shared goals.

Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.

Adaptable and mobile, with flexibility to travel to pharmacy locations across Western Canada and thrive in a hands-on environment during rollout phases.

Able to work independently, exercise sound judgement, and escalate concerns appropriately when required.

Compensation Details:

$66,292.00 - $140,00.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

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Join our Team!

Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!