Lab Project Svcs Mgr

Job Overview

Under general direction, manage all laboratory aspects of assigned clinical trial projects for a Customer or a specific program for a Customer. May have responsibility for a specific Customer, drug program, indication or drug compound. Acts as the main point of contact for the Customer after study award and throughout the entire study lifecycle (startup, maintenance, closeout). Ensures work is conducted in line with standard operating procedures, policies and good practices.

Essential Functions

Study Setup and Planning:

Facilitate seamless study set-up including Protocol and Budget review, leading meetings, develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol-specific materials at Kick Off and Investigator meetings

May participate in the proposal and business development process including bid defence meetings. Support development of Customer standards

Study Activity Monitoring and Closeout:

Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle including filing into eTMF, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements

Will manage study scope changes and budget monitor quality of the study and any service-related issues, implementing changes as required. Lessons learnt will be reviewed and shared

Proactive Lines of Communication:

Build and own the Customer relationship, facilitate communication, collaborate with all operational areas within the company

Will serve as an escalation point for study level issues and will coordinate and triage study-specific issues

Coordinates customer survey follow up and ongoing health checks to support Customer relationship building

Meetings, Initiatives and Training Activities:

Will represent the company at Investigator meetings and other internal / external face to face meetings. Will participate in audits and inspections as required

Will provide study training to sites, CRAs and customers

Will establish regular lines of communication with sites to manage on-going project expectations and issues. Will participate in improvement projects as needed

Will assist in training of less experienced staff.

Qualifications

Bachelor's Degree Life Sciences and/or related field Pref Or

Other Equivalent combination of education, training and experience may be accepted in lieu of degree.

2+ years of clinical or research industry experience, including 1 year project management / project set up experience Pref Or

Equivalent combination of education, training and experience

Strong interpersonal and customer management skills.

Working understanding of medical and clinical research terminology.

Working knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred.

Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred.

Experience in successfully leading Phase I-IV clinical trials preferred.

Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines.

Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.

Ability to establish and maintain effective working relationships with coworkers, managers and customers.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.