Laundry Pro

Reports To: Spinjoy Location Supervisor / Store Manager

Employment Type: Part-Time or Full-Time (Hourly)

About Spinjoy

Spinjoy is a fast-growing, full-service laundry partner located inside select Walmart Supercenters. We make "Laundry Made Easy" by letting customers drop off their laundry, shop in Walmart, and pick up fresh, folded clothes. Our mission is to save time for busy families and shoppers while delivering clean, professional, eco-friendly service in a bright, welcoming space.

Job Summary

As a Spinjoy Laundry Pro, you are the friendly, professional face of the brand inside Walmart. You handle every step of the customer experience — from greeting walk-ins, processing drop-offs, operating equipment, folding laundry, to ensuring fast, accurate pickups. You help create a positive, efficient, and spotless environment that turns laundry into a convenient, delightful part of a Walmart trip.

Key Responsibilities

Customer Service & Engagement

Greet every customer with a warm "Welcome to Spinjoy! How can we help?" and a smile

Explain the simple drop-off process, app setup, and 90-minute turnaround

Answer questions using Spinjoy's Q&A database (e.g., pricing, eco options, stain treatment)

Assist with heavy bags, special requests (fragrance-free, special care notes), and app downloads/sign-ups

Handle complaints with empathy, offer solutions (discounts, rewash), and escalate to supervisor when needed

Laundry Processing & Operations

Receive, weigh, tag, and bag laundry using QR code system

Load/unload large-capacity washers and dryers; follow load-size guidelines for detergent and cycles

Perform eco-friendly stain pretreatment when requested

Fold laundry neatly at organized stations (pair socks, wrinkle-free results)

Inspect final loads for quality before handing to customers

Maintain spotless workspace: daily cleaning checklists, lint trap removal, machine wiping, spill management

Safety & Hygiene

Wear provided uniform and PPE (gloves, aprons) when handling soiled items or chemicals

Follow all safety protocols (emergency shutoffs, hazard reporting)

Never mix customer loads — ensure strict separation

Handle lost items (pockets, sharps) per lost-and-found and disposal procedures

Team & Performance

Log new customer activations in the app for spiff bonuses ($2–$5 per activation) and monthly contest points

Participate in training modules (operations, safety, customer service, Spinjoy Certified Laundry Pro badge)

Work collaboratively in a family-like culture; celebrate wins and support teammates

Maintain phone-free focus during shifts (emergencies handled via manager)

Perform other duties as assigned by supervisor as required

Adhere to established policies outlined in the Spinjoy Employee Handbook

Represent the company to customers, prospective customers, coworkers and supervisors by actively supporting diversity

Demonstrate regular and consistent attendance habits in conformity with established work schedule duties and departmental demands

Required Qualifications

High school diploma or equivalent

Positive attitude, strong customer service skills, and reliability

Ability to stand/walk for entire shift, lift up to 50 lbs (laundry bags, supplies)

Basic math skills

Comfortable using smartphone/tablet for app and QR scanning (training provided)

Flexible availability (including weekends and evenings — Walmart store hours)

Must be able to operate commercial laundry washer and dryer

Preferred Qualifications

Previous retail, hospitality, or laundry/laundromat experience

Familiarity with cleaning equipment or basic machine operation

Enthusiasm for eco-friendly practices and helping busy families

Benefits & Perks

Competitive hourly pay + spiff bonuses for every new customer activation

Monthly Activation Contest with cash prizes and team bonuses

Paid training and certification (Spinjoy Certified Laundry Pro)

Uniform provided

Opportunity for advancement (e.g., shift lead, supervisor) as Spinjoy expands

Work in a clean, modern, bright environment inside Walmart

Schedule Expectations

Full-time: 40 hours/week (with benefits eligibility where applicable)

Part-time: How to Apply

Submit resume and brief note about why you'd love to help make laundry easy for Walmart shoppers. We're excited to meet team members who bring energy, care, and a can-do attitude to Spinjoy!

Equal Opportunity and At-Will Employer

Spinjoy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Our locations comply with all state and federal employment laws.

Spinjoy is an employer at will. Accordingly, there exists no guarantee or contract of employment for any employee, actual or implied. The existence of this job description does not constitute a promise, contract or guarantee of employment. In accordance with the employment at will doctrine, both the employee and employer are free to terminate the employment relationship at any time, without cause or notice.