Ld Dir,Regional Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Description:

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As a Regional Director of Operation, you will play a critical role in supporting our Oak Street Health patients, providers and business by managing operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth.

The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success.

This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have.

Check out this pamphlet for a sneak peek into the life of a RDO at Oak Street!

Core Responsibilities:

Multi-Center Operational Rigor with a focus on patient experience and engagement

Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients

Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).

Focus on schedule management, patient responsiveness, and clinical outcomes

Continuously improving sites through proactive identification and improvement of operational opportunities

Problem solving with center level leadership and sustainable solution creation

Promotion of standardization to OSH best practices and SOPs to promote quality control

Best practice sharing and coordination across centers and markets

P&L ownership / financial stewardship

• •Own regional operational performance with clear accountability for P&L results across centers, including labor, controllable expenses, productivity, and operational investments
• •Monitor financial trends and operating performance across the region, using data to identify risks, surface opportunities, and drive actions that improve both patient experience and business results
• •Partner with regional and center leadership to make sound resource allocation decisions, balancing service, quality, growth, and financial performance
• •Translate financial performance into clear operational priorities for center leaders, ensuring teams understand where performance is on track and where corrective action is needed
• •Drive disciplined follow-through on performance improvement plans when centers are off track against budget, productivity, or other key operational metrics
• •Coach and develop Practice Managers to strengthen business acumen, including how to interpret performance metrics, understand cost drivers, and connect day-to-day operational decisions to P&L outcomes

Implementation of Clinic Operations Programming and Improvements

Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations

Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives

Partner with regional leadership to identify workflow impact across service, outreach, clinical teams

Serve as the Subject Matter Expert in all things operational for corporate initiatives

Leverage best practices when it comes to clinical implementation and project management

Development and Management of Center Operations Leaders

Instill collaborative culture between operational leaders in the region

Onboard, train and coach new Practice Managers, with responsibility for outcomes

Conduct independent operational reviews on performance, quality, and other metrics

Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers

Lead efforts in partnership with other regional leaders to support overall employee engagement scores

Ambassador for DE&I initiatives across region

Personify and cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the Region

Other duties as assigned

What we’re looking for

This is an exciting opportunity to be an operational leader in a value based care organization that is changing the way healthcare is delivered.

We’re looking for motivated leaders with:

• •5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
• •Undergraduate degree required, Master’s strongly preferred
• •Exceptional organization, reliability, and independence
• •Passion for mentorship, coaching, and team development
• •Strong problem-solving orientation with the ability to identify operational gaps and implement practical, sustainable solutions
• •Ability to manage multiple priorities across a broad set of stakeholders and departments in a matrixed organization
• •Excellent interpersonal and cross-functional collaboration skills
• •Strategic thinking skills, with the ability to translate regional and organizational priorities into clear operational plans, resource decisions, and measurable outcomes
• •Data fluency, including the ability to interpret operational, financial, patient experience, and clinical performance metrics to identify trends, diagnose issues, and drive decision-making
• •Experience with P&L ownership, including managing budgets, evaluating financial performance, balancing investment decisions, and driving accountability for results across multiple centers
• •Strong execution skills, with the ability to lead initiatives from planning through implementation, sustain change over time, and ensure consistent follow-through across teams and markets
• •Demonstrated ability to hold leaders accountable for performance standards while building a high-support, high-expectation culture
• •Travel required to centers within geography (80%)
• •US work authorization
• •Someone who embodies being “Oaky”

What does being “Oaky” look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits:

• •Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• •Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development an