Lead Account Executive – UKI (Mid-Market & Enterprise)

Lead Account Executive – UKI (Mid-Market & Enterprise)

Location: Hatton Garden, Farringdon, London, UK (Hybrid: In-office Monday, Wednesday, Thursday)

Territory: UKI

Role Type: Full-time, Individual Contributor (IC)

Focus: New Business Acquisition / Hunting

About the Role

This is an Individual Contributor (IC) role based out of our vibrant London hub in Hatton Garden, Farringdon , dedicated to hunting and closing net-new business across the UKI

As a Lead Account Executive at Freshworks, you will spearhead new logo acquisition across a blended territory of high-growth mid-market companies and large-scale enterprise accounts. You will manage end-to-end sales cycles—collaborating closely with your dedicated regional BDR, steering cross-functional deal teams, and engaging C-level stakeholders.

As a brand ambassador, you will champion our innovative, AI-powered Software-as-a-Service (SaaS) product suite to help organizations become more productive, efficient, and customer-oriented.

What You’ll Do

Drive the Territory Strategy: Develop and execute a comprehensive strategic plan to map, prospect, qualify, and close net-new business across your assigned Dutch mid-market and enterprise accounts to consistently exceed quota.

Master Dynamic Deal Cycles: Lead end-to-end sales cycles tailored to deal complexity—navigating agile 3-month cycles for mid-market accounts up to 9+ month, complex strategic transformations for enterprise opportunities valued at €100k+ ARR.

Partner with a Dedicated BDR: Work in lockstep with a dedicated regional Business Development Representative, aligning on account-based prospecting, outbound campaigns, and pipeline generation.

Cultivate Executive Relationships: Engage with line-of-business leaders, procurement, and C-level decision-makers, establishing yourself as a trusted advisor who translates technical capabilities into measurable business ROI.

In-Region Travel & Customer Presence: Travel regularly to the Netherlands to meet prospects and customers face-to-face, lead high-stakes pitch meetings, and represent Freshworks at key industry events.

Quarterback Cross-Functional Teams: Effectively steer internal resources—including Solution Engineering, Product Marketing, Legal, and Executive Leadership—to run compelling evaluations and secure commercial sign-offs.

Cross-Department Collaboration: Communicate continuously with marketing and pre-sales teams to design and execute high-impact regional campaigns that optimize internal and external sales processes.

Continuous Product Expertise: Maintain deep subject-matter expertise across modern SaaS, CRM, Customer Experience (CX), and IT Service Management (ITSM) ecosystems.

Rigorous Forecasting: Deliver regular, precise pipeline reporting and forecasting to sales management.

What You’ll Bring

Sales Experience: 5–7+ years of quota-carrying B2B software/SaaS sales experience, with a proven focus on outbound net-new business hunting.

Full-Cycle Execution: Demonstrated success managing multi-stakeholder deals from initial discovery to executive sponsor alignment, legal/procurement negotiation, and final contract execution.

Deal Versatility: Proven capability balancing transactional velocity with large enterprise deals (€100k+ ARR) requiring 6–9+ month strategic campaign management.

Consistent Track Record: A documented history of quota overachievement selling technical software products into European territories.

Domain Knowledge: Strong working knowledge of SaaS, CRM, ITSM, or Customer Service platforms, with the ability to project credibility on both technical and business levels.

Mobility & Field Readiness: Willingness and flexibility to travel to the Netherlands to build deep, in-person relationships with prospects and customers.

Work Ethic & Mindset: Highly motivated, resourceful, and self-directed, with the drive to go the extra mile and take ownership of territory outcomes.

Languages: Full professional fluency in English is mandatory.

Education: A diploma, Bachelor’s, or Master’s degree is desirable.

Working Model, Culture & Perks

Prime London Hub: Based in the heart of Hatton Garden, Farringdon , surrounded by top dining, coffee spots, and excellent transport links.

Hybrid Balance: 3 days in-office (Monday, Wednesday, Thursday) collaborating with the team, and 2 days remote (Tuesday, Friday).

Incredible Culture: An open, collaborative, and high-energy environment that celebrates wins, supports continuous career development, and fosters true teamwork.

Daily Lunch Stipend: Fuel your day with a daily lunch stipend provided when working from the office.

Comprehensive Benefits: Competitive compensation package, robust health and wellness coverage, pension, and regular team socials.

Travel: Business travel to the Netherlands covered for prospective customer meetings and flagship events.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.