Cloud Software Group

Lead Analyst - Support Digital

Bangalore, Karnataka, India

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hirly's read of this role

Seniority: Lead / management
Country: IN
Work mode: On-site / unstated
First seen by hirly: 28 Oct 2026

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the posting

Primary Duties / Responsibilities Drive AI-enabled digital transformation initiatives by identifying opportunities to leverage Generative AI, AI Agents, conversational AI, automation, and intelligent self-service to improve customer and agent experiences. Design, build, configure, and optimize AI-powered bots and virtual assistants , including intents, prompts, workflows, business rules, conversational journeys, escalation paths, and AI agent capabilities. Design and support RAG-based AI soluti…

Original posting on Cloud Software Group's site ↗

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