Lead, Billing & Collections Specialist

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

850 76th Street S.W. - Byron Center, Michigan 49315

Position Summary:

This role is responsible for billings and collections of assigned accounts ( i.e. accounts payable debit, graphic services, financial services and vendor accounts) and lead Billing/Collection Specialist. Correspond with stores and customers to ensure accurate and timely processing of transactions and program changes.

Here’s what you’ll do:

Responsible for billings and collections of assigned accounts (i.e., accounts payable debit, graphic services, financial services and vendor accounts); follow up as necessary.

Facilitate collection calls and/or correspondence for assigned accounts.

Communicate with store charge customers regarding inquiries and payments and work with business customers to resolve issues.

Prepare and provide reports (i.e., delinquency and bad debt analyses) reflecting status of credit and collection activity.

Generate loan billing requirements and send details to accounting for term loans.

Provide guidance, instruction and work direction to Billing Collection Specialist.

Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

High School Diploma (Required) or GED; an equivalent combination of education and/or experience.

Three years' experience in billings and collections.

Strong written and verbal communication skills and customer service skills.

Strong organizational, prioritization and problem-solving skills.

Basic proficiency in MS Office (Word and Excel) and other desktop software.

Experience with PeopleSoft helpful.

Basic knowledge and understanding of credit and collections transactions and processes.

Experience overseeing a retail in-store charge program and related accounts preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.