Lead Cage Cashier

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

• Summary:
• As the Lead Cage Cashier, you play a hands-on role in supporting the Cage Supervisor and department leadership by providing guidance and direction to front-line cashiers during assigned shifts. In this role you will perform all standard cage cashier duties while also ensuring accurate transactions, adherence to internal controls, and a high level of guest service. The Lead Cage Cashier assists with training and addresses escalated issues.

Job Description:

Essential Functions and Responsibilities

Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.

Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety

Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed

Provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards

Monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items

Promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager

Issue and receive funds related to guest activity, department requests, and interdepartmental exchanges

Balance assigned funds and maintained a clean and organized workstation

Operate coin and currency sorting/counting equipment, computers, telephones, and key control systems

Perform all duties of a Cage Cashier as needed and assist with shift coverage

Provide frontline support for select player club services and basic promotional inquiries

Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Held to a high standard of accountability for maintaining the accuracy, completeness, and confidentiality of guest information, as well as departmental records and reports, in accordance with company policies and regulatory requirements

Qualifications

1 year of experience in a high-volume casino cage or cashier environment

Prior experience in a lead or team support role preferred

Strong math, reconciliation, and attention-to-detail skills

Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment

Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution

Reliable and organized with the ability to prioritize tasks and support shift coordination

Flexible to adapt to changing business needs, schedules, and guest volumes

Committed to fostering a respectful, inclusive, and safety-conscious work environment

Requirements

At least 21 years of age

High school diploma or equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Alcohol Awareness

Physical Requirements

Occasionally push/pull up to 50lbs.

Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels

Occasionally Squat, kneel, reach, bend, twist

Frequently sit and work at a desk or computer

Frequently standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Ability to distinguish between shades of color

Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Ready to make your next move the right one?
• If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.