Lead Data and Analytics Developer – Customer Analytics

Lead Data and Analytics Developer – Customer Analytics

Full Time Perm

Shift : Hybrid - 3 days on location

Salary : $113,500 - $170,300, plus 10% annual bonus

Location : Columbus, OH

Relocation Assistance Provided

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.

The Data and Analytics organization at NiSource is the recently established advanced analytics arm of the company. We are building a talented team that is leveraging best-in-class tools and techniques to solve our company's highest value analytics use cases. This position will be on the customer analytics team, which supports all the possible interactions the business has with customers (billing, communications, site visits, etc.). With a strong team culture and commitment to innovative problem solving, the solutions that we build will be a competitive advantage for our company for many years to come.

The Lead Data and Analytics Developer designs, develops, and supports customer-focused data and analytics solutions that deliver measurable business value. In this role, you will partner closely with business stakeholders to understand complex challenges, prepare and transform data, and develop analytics, visualizations, dashboards, and self-service tools that drive informed decision-making and improve business outcomes.

As a technical leader, you will help establish and promote data engineering, analytics, governance, and stewardship best practices while ensuring solutions are sustainable, scalable, and aligned with enterprise standards. You will lead the development of complex data products and visualizations, mentor and coach team members, review and delegate work, and provide guidance on technical design and implementation. Success in this role requires strong problem-solving skills, the ability to navigate ambiguity, and a broad perspective to identify innovative solutions that meet both business and technical needs.

Your responsibilities may include, but are not limited to:

Acts in the capacity of subject matter and business intelligence expert for customer analytical technologies and drives adoption of self-service analytics capabilities to achieve value objectives within the business

Develops and implements analytics solutions (including but not limited to data models, data sets, reports, dashboards, and integrated analytics) to solve business needs, accelerate insights and inform actions and adhere to data governance and BI policies and standards

Consults with Data Product Owner on the design of the Data Lake to maximize the quality, accessibility, and re-usability of data

Establishes, promotes, and monitors adherence to policies and standards for business intelligence products

Partners with IT to ensure the technical stability and performance of user facing technology and establish upgrade strategies and roadmaps

Develops a strong understanding of customer business processes, company enterprise platform, and table structures/relationships to extract and report correct data

Creates a strategy to develop interactive dashboards and promote their adoption/use with stakeholders at all levels of the organization

Develops and manages personal and team deliverables, timelines and milestones related to assigned projects

Is an expert in at least one coding language for shaping and extracting data and has a working knowledge of others (Python, SQL)

Understands advanced approaches for data quality monitoring and the impact of quality issues on the effectiveness of analytics

Understands how data science can be applied to improve insights and lead to predictive and prescriptive solutions

Acts as an internal consultant and partner for business teams to advance analytics maturity across the enterprise to include providing strategic insights, identifying opportunities, developing strategies, and mentoring staff

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

Bachelor’s Degree or equivalent work experience

5+ years of experience in fields related to data engineering, business intelligence (visualization/dashboard/reporting), or data science

5+ years of experience with data acquisition methods and tools (Tableau Prep, SQL, Python, PowerBI)

5+ years of experience with data visualization or analysis software (Tableau, Excel, Cognos Analytics, PowerBI)

5+ years of experience coding for shaping and extracting data (Python, R, SQL, Prep Tools)

2+ years of experience leading analytics developers or projects

Experience working with relational databases

Preferred Qualifications

Related experience in the utility industry

Experience with statistical modeling

Experience as a data steward and knowledge of data governance

Strong business acumen

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position

***Please note there is a short open-ended questionnaire to complete regarding your work experience towards the end of the application. This questionnaire can take up 10 minutes to complete.***

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As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

• Workplace Connection
• We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

• Equal Employment Opportunity
• NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential