Lead - HR Operations

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

• About Lowe’s
• Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

JOB SUMMARY

The Lead-HR Operations is responsible for driving day-to-day operational excellence, ensuring consistent, accurate, and timely HR service delivery while supporting a positive associate experience. The role provides operational guidance and coaching to the HR Operations team, strengthens process discipline and governance, and drives accountability across key HR processes.

The role serves as a key operational partner to the HR Operations Manager, providing coverage and continuity when needed, while proactively identifying risks, resolving complex issues, and driving operational rigor and continuous improvement. The role also leverages data and insights to monitor performance and collaborates with cross-functional stakeholders to ensure effective and consistent HR service delivery.

The role requires strong operational expertise, analytical thinking, communication, coaching, accountability, ownership, and collaboration.

Key Responsibilities

Lead, coach, and develop the HR Operations team, creating a collaborative and high-performing work environment.

Oversee key employee lifecycle processes, including onboarding, employee data changes, transfers, background verification, leave administration, and separation/offboarding.

Ensure HR Operations activities are delivered accurately and within defined SLAs, policies, SOPs, controls, and compliance requirements.

Own operational reporting and analytics, using data to identify trends, risks, performance gaps, and opportunities for improvement.

Partner effectively with HRBPs, Talent Acquisition, Payroll, Benefits, HR Technology, Finance, Legal, vendors, and other stakeholders to support end-to-end HR service delivery.

Provide leadership on operational priorities, escalations, risks, and complex cases, partnering with relevant teams to drive appropriate outcomes.

Drive process improvement, standardization, and automation opportunities to improve efficiency, quality, controls, and associate experience.

Build team capability and operational resilience through coaching, cross-training, knowledge sharing, and effective workload planning.

Maintain strong process documentation, operational controls, data accuracy, and audit readiness, and support adoption of new policies, processes, systems, and organizational changes.

Qualification

Required - Bachelor's degree , Human Resources, Business Administration, or a related discipline

Preferred - Postgraduate qualification ,Human Resources, Organizational Development, or a related discipline

Experience Details

6+ years of HR experience, with significant experience in HR Operations, Shared Services, or HR Service Delivery.

Demonstrated experience leading, coaching, and developing teams.

Strong experience in HR operational delivery, employee lifecycle processes, service delivery, SLAs, controls, and governance.

Strong data analytics, reporting, and Excel capabilities, with the ability to translate data into meaningful operational insights.

Strong written and verbal communication, stakeholder management, and collaboration skills.

Experience working with HCM and case-management platforms, preferably Workday and ServiceNow or similar systems.

Demonstrated accountability and ownership, with strong problem-solving, decision-making, prioritization, and continuous-improvement capabilities.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.