Lead Implementation Consultant

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com .

**This is a hybrid position that requires 3 days per week in office at our Bangalore location**

Syndigo is looking for an Implementation Lead to drive high quality execution of global enterprise PXM, PIM, and MDM implementations, ensuring strong delivery governance, technical rigour, and predictable customer outcomes.

This role is accountable for hands-on implementation leadership across customer-led and partner-led programmes, covering solution configuration, integrations, delivery quality control, and day-to-day execution. The Implementation Lead works closely with Solution Architects, Program Managers, Engineering, Product, Partners, and customer teams.

The Implementation Lead is the technical quality gate for delivery. The role enforces standards, unblocks complex integrations, mentors delivery teams, and contributes reusable assets to Syndigo's Center of Excellence.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

Technical Delivery & Execution

Lead hands-on technical execution across PXM, PIM, and MDM implementations and programmes, including configuration, integrations, and deployments

Implement and validate complex workflows, business rules, and system behaviours across environments

Drive data migration activities including mapping, transformation, validation, reconciliation, and cutover rehearsal

Own environment strategy in practice, ensuring changes promote cleanly from development through to production

Integration & Data Engineering

Build and support integrations with ERP systems, commerce platforms, vendor portals, PLM, DAM, and downstream applications

Troubleshoot complex cross-system integration and data flow issues across environments

Define and enforce error handling, retry, monitoring, and reconciliation patterns for production integrations

Cross-Functional & Partner Collaboration

Work closely with Solution Architects, Program Managers, Product, Engineering, and customer teams to align execution with approved designs

Coordinate delivery activities across internal teams, System Integrators, and partners to ensure consistent outcomes

Hold partner delivery teams to the same technical standards applied to Syndigo teams

Delivery Quality & Governance

Enforce delivery standards through technical reviews, code and configuration walkthroughs, and quality checkpoints

Ensure adherence to approved data models, workflows, business rules, and integration patterns

Contribute accelerators, templates, and best practice to the Center of Excellence

Mentor Implementation Consultants and raise the technical floor of the team.

Working with AI

The Implementation Lead sets the working pattern for AI-assisted delivery inside a programme. The role decides where AI accelerates work, where human review is mandatory, and how AI-assisted output is quality controlled before it reaches a customer environment.

Define where AI assistance is applied within a workstream, covering data mapping, transformation logic, test generation, log triage, and documentation

Set the human-in-the-loop checkpoints for AI-assisted work and make them part of the quality gate

Review AI-generated configuration, mappings, and scripts with the same rigour applied to hand-written work

Coach Implementation Consultants on effective prompting, context supply, and validation technique

Measure and report the delivery benefit of AI-assisted work rather than assuming it

Ensure partners and System Integrators follow Syndigo's AI and customer data handling standards

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

Required Skills & Abilities

Strong hands-on execution capability across enterprise SaaS implementations

Proven ability to troubleshoot complex technical and integration issues under time pressure

Strong understanding of PXM, PIM, MDM, or comparable data platforms and their integration patterns

Ability to enforce delivery standards and quality benchmarks consistently, including with partners

Excellent collaboration across architecture, programme, engineering, and customer teams

Clear, confident communication with customers and partners, including under escalation

Coaching and mentoring capability for less experienced consultants

Education & Experience

Bachelor's degree required, or equivalent practical experience

8+ years delivering enterprise software or data platform implementations

Experience in multi-team, multi-system, and partner-led delivery environments

Experience in PXM, PIM, MDM, syndication, or eCommerce platforms strongly preferred

Technical Skill Set

Enterprise SaaS platforms, APIs, integrations, and cloud-native architectures

REST APIs, JSON, XML, Java, JavaScript, HTML and CSS

Python and Postman for API testing, validation, and automation

SQL to an advanced standard for data analysis, validation, and reconciliation

Integration and middleware patterns, including file-based, event-driven, and API-led approaches

CI/CD, environment promotion, and release management practice

Data migration, transformation, and validation tooling

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

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