Lead IT Business Analyst

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Lead IT Business Analyst to join our team in Burlington, NC / Durham, NC.

Work Schedule: Burlington, NC and Durham, NC / Hybrid | Full-time | Reports to: Executive Director, Package Software Support.

Job Responsibilities:

Lead business analysis activities for large-scale, complex, and cross-functional technology initiatives, including application enhancements, system implementations, modernization efforts, and process improvements.

Partner with business and IT leadership to understand strategic objectives, evaluate solution options, assess impacts and trade-offs, and recommend approaches that support business and technology outcomes.

Lead requirements discovery and analysis through stakeholder interviews, workshops, and other elicitation techniques, translating complex business needs into clear functional and non-functional requirements, user stories, use cases, and acceptance criteria.

Analyze current-state business processes, systems, workflows, and data flows to identify gaps, risks, dependencies, and opportunities for improvement; define future-state processes and business solutions.

Manage requirements throughout the project lifecycle, ensuring they are complete, traceable, testable, prioritized, and aligned with business objectives, while effectively managing scope and requirement changes.

Collaborate with product owners, architects, engineering teams, project leaders, and other cross-functional partners to evaluate solution designs, refine backlogs, support delivery, and ensure solutions meet business and technical requirements.

Facilitate communication and alignment between business and technology stakeholders, translating complex concepts for technical and non-technical audiences, and proactively addressing risks, issues, dependencies, and competing priorities.

Develop and maintain high-quality business analysis of deliverables, including business requirements, process models, solution specifications, data flows, decision documentation, and other supporting materials.

Support solution validation and implementation activities, including requirements coverage, test case review, user acceptance testing, defect triage, change readiness, training, and post-implementation evaluation.

Contribute to technology roadmap planning, initiative prioritization, portfolio-level decision-making, and continuous improvement efforts across business systems and technology capabilities.

Establish and promote consistent business analysis standards, methodologies, tools, templates, and best practices to improve quality and effectiveness across initiatives.

Provide leadership, mentorship, and guidance to Business Analysts, including coaching, deliverable reviews, knowledge sharing, and development of business analysis capabilities.

Serve as a subject matter expert and trusted advisor on complex business systems initiatives, helping stakeholders navigate ambiguity, evaluate alternatives, and make informed decisions that drive measurable business value.

Minimum Qualifications

Bachelor’s degree

8 or more years of experience in business analysis, business systems analysis, systems analysis, and technology solutions.

8 or more years of experience analyzing complex business and technical requirements and translating business needs into effective technology solutions.

8 or more years of experience supporting enterprise-scale technology implementations, system enhancements, modernization initiatives, or business process improvement efforts.

8 or more years of experience leading business analysis activities for complex, cross-functional initiatives involving multiple business and technology stakeholders.

8 or more years of experience evaluating business processes, systems, and solution options and providing recommendations aligned with business objectives and technology strategy.

8 or more years of experience partnering with business leaders, technology teams, product owners, architects, and project teams to support solution delivery and achieve strategic and operational objectives.

8 or more years of experience facilitating stakeholder discussions, managing requirements and scope, and influencing decisions across diverse stakeholder groups.

Preferred Qualifications

MBA, Computer Science, Data Science, Engineering, Information Technology, Business Administration

8 or more years of experience supporting enterprise transformation, technology modernization, operational excellence, or strategic business initiatives within complex organizations.

8 or more years of experience with solution governance, technology portfolio planning, organizational change management, or enterprise process improvement initiatives.

8 or more years of experience mentoring and developing Business Analysts and providing guidance on complex analysis activities and deliverables.

8 or more years of experience establishing or improving business analysis standards, methodologies, tools, documentation practices, and best organizational practices.

8 or more years of experience working in large, complex, cross-functional, or highly matrixed environments and partnering with business and technology stakeholders at multiple levels .

Additional Job Standards

B usiness Systems Analysis Leadership: Demonstrated ability to lead complex business and systems analysis efforts and align business needs with effective technology and process solutions.

Strategic Problem Solving: Strong ability to assess complex business challenges, evaluate solution options, and develop recommendations that improve operational effectiveness and business outcomes.

Requirements & Process Management: Advanced ability to define, analyze, and manage business and technical requirements, processes, dependencies, and solution objectives across complex initiatives.

Stakeholder Influence & Collaboration: Proven ability to build strong partnerships, facilitate alignment, and influence decisions across diverse business, technology, and cross-functional stakeholders.

Communication: Strong written and verbal communication skills, with the ability to clearly communicate requirements, recommendations, risks, impacts, trade-offs, and strategic considerations to technical and non-technical audiences.

Solution & Business Acumen: Ability to evaluate technology solutions in the context of business objectives, operational needs, risks, and enterprise priorities.

Leadership & Mentoring: Demonstrated ability to provide guidance, coaching, and mentorship to Business Analysts while promoting consistent analysis standards and best practices.

Adaptability & Continuous Improvement: Ability to navigate ambiguity, manage competing priorities, and identify opportunities to improve business analysis practices, processes, and organizational effectiveness.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees reg