Lead IT Spec (SysAdmin)

Summary

As a Lead IT Spec (SysAdmin) at the GS-2210-14, you will be part of Office of the Chief Information Officer Office of Personnel Management. If selected, you will lead enterprise infrastructure operations, implement cloud and server solutions, resolve system issues, oversee technology contracts and budgets, and guide teams delivering secure and reliable IT services.

Duties

Lead the design, implementation, and maintenance of cloud, server, virtual desktop, directory, file, and Microsoft 365 services. Develop infrastructure configurations, operating procedures, technical documentation, and implementation plans that support system reliability and security. Lead troubleshooting and incident-response activities, resolve escalated server issues, and prepare after-action reports for agency leadership. Evaluate technologies, infrastructure requirements, licensing, cloud usage, costs, risks, and implementation options to support agency decisions. Oversee technology contracts, contractor performance, invoices, vendor relationships, acquisition activities, and assigned budget resources. Assign and balance team workloads, establish milestones, monitor progress, provide technical guidance, and coach team members. Communicate technical requirements, project status, risks, and recommendations to program offices, senior leaders, vendors, and external partners.

Qualifications

For the GS14: You must have one year of specialized experience equivalent to at least the GS-13 level in the Federal service, or equivalent, performing information technology systems-administration work that includes: Designing, implementing, or maintaining enterprise cloud, server, virtual desktop, directory, file, or productivity-platform services; Developing infrastructure configurations, technical procedures, deployment documentation, or implementation plans for enterprise information technology services; Troubleshooting and resolving server, cloud, identity, application-delivery, performance, security, or operational issues and recommending corrective actions; Evaluating technologies, system requirements, resource usage, licensing, costs, risks, or implementation options and presenting recommendations to technical and nontechnical stakeholders; and Leading technical work by assigning or balancing tasks, establishing milestones, monitoring progress, coordinating contributors, and providing guidance on systems-administration projects. AND Basic Requirement: In addition to the Specialized Experience above, you must meet the basic requirements for the Information Technology (IT) Management Series 2210 as described below. A. You must have Information Technology related experience demonstrating each of the following required competencies, and must meet or exceed the *minimum proficiency level for each (Please see below section Minimum Proficiency Level): Attention to Detail - Is thorough when performing work and conscientious about attending to detail. *(Level 4, Advanced) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. *(Level 4, Advanced) Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. *(Level 3, Intermediate) Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. *(Level 4, Advanced) Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. *(Level 4, Advanced) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. *(Level 3, Intermediate) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. *(Level 4, Advanced) Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. *(Level 4, Advanced) Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. *(Level 4, Advanced) or B. You do not fully meet the competency requirements outlined above, but you are nonetheless demonstrably well qualified to perform the work of the position. You possess appropriate licensure, registration, certification (Examples include: PMP, ITIL, Agile, AWS, CompTIA A+, CompTIASecurity, Microsoft Solutions Architect Expert, CISSP, Networking, AI Governance Professional) You must provide copies of licensure, registration, certification. or C. You do not fully meet the competency requirements outlined above, but you are nonetheless demonstrably well qualified to perform the work of the position. You have a substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field. You must provide examples such as published works, industry keynotes, peer research, awards, board memberships, etc. Minimum Proficiency Level*Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies. Below is a detailed explanation of the Proficiency Level Scale used to evaluate General Competencies for this position: Level 1 - Awareness:- Applies competency in the simplest or most structured situations.- Requires close and extensive guidance.- Demonstrates awareness but limited practical application.- Learning the foundational elements. Level 2 - Basic:- Applies the competency in somewhat routine or structured situations.- Requires frequent guidance.- Demonstrates familiarity with key concepts and practices.- Beginning to build confidence and independence. Level 3 - Intermediate:- Applies the competency in moderately difficult situations.- Requires occasional guidance.- Demonstrates solid understanding and consistent application.- Able to adapt to new or unfamiliar contexts. Level 4 - Advanced:- Applies the competency in considerably difficult or varied situations.- Requires little or no guidance.- Demonstrates broad and in-depth understanding.- May coach or guide others. Level 5 - Expert:- Applies the competency in exceptionally difficult or novel situations.- Serves as a key resource and trusted advisor to others.- Demonstrates mastery and deep insight into the competency area.- Often leads or mentors others in this area. OPM Qualification Standards and additional information for this position can be found here: Competency-Based Qualification Standard for the Information Technology Management Series, 2210 Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-13 level is required to meet the time-in-grade requirements for the GS 14 level. You must meet all qualif