Lead Medical Assistant

Description

Job Purpose

Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Duties and Responsibilities

• •Provide outstanding customer service to improve customer satisfaction and relationship.
• •Stay up to date on policies and procedures.
• •Must maintain stellar customer service skills at all times in all areas of the role.
• •Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff.
• •Researches and develops resources that create timely and efficient workflow.
• •Establishes uniform correspondence practices and procedures.
• •Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• •Train new personnel and maintain timely performance reviews.
• •Maintain performance documentation of personnel.
• •Maintains contact with customers and outside vendors.
• •Assists company marketer with marketing activities and to obtain company contracts.
• •Ensure that patients receive the company’s vision of patient care experience.
• •Prepares and submits payroll of personnel.
• •Produces necessary reports of clinic’s operations to the Regional Manager.
• •Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily.
• •Attend company meetings.
• •Host staff meetings with assigned location.
• •Any additional duties assigned.

Requirements

Qualifications

Qualifications include:

• •Excellent customer service skills
• •Familiarity with company policies and healthcare regulations
• •High School diploma or equivalent
• •Knowledge of Microsoft Office products
• •Knowledge of business office procedures
• •Excellent oral and written communication skills
• •Ability to greet patients and answer phones in a professional manner
• •Ability to establish and maintain effective working relationships with providers, patients, and to the public
• •Utilize time management skills
• •Recognize, evaluate, solve problems, and correct errors
• •Maintain productivity and work independently
• •Planning and organization skills
• •Ability to adapt to a variety of situations and personnel
• •Project management skills
• •Ability to manage people effectively toward company goals
• •Must have at least 2 Years of Medical Assistant Skills and Insurance Verification.
• •1 Year of Leadership in a Medical Setting

Working conditions

This position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position. This position requires travel to various office locations.

Direct reports

Medical Associates, Clinical Providers

PM20