Lead Public Safety Officer

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values.

The Public Safety Lead provides day-to-day operational leadership and direction to Public Safety Officers while maintaining a safe and secure environment throughout the hospital. The Lead serves as a working leader who responds to incidents, coordinates security resources, supports staff performance, and serves as a primary point of contact between frontline security personnel and Security Supervisors. This position is expected to demonstrate advanced knowledge of hospital security operations, emergency response, de-escalation, customer service, and hospital policies. The Lead provides guidance and mentorship to Public Safety Officers and helps ensure consistent execution of departmental standards and procedures.

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• •Provide daily operational direction and guidance to Public Safety Officers assigned to the shift.
• •Serve as the lead security resource during incidents, emergencies, and high-risk situations.
• •Assign officers to posts, patrol areas, special assignments, escorts, and other operational activities as directed.
• •Monitor staffing and post coverage and communicate staffing concerns to the Public Safety Supervisor.
• •Conduct regular rounds to assess security coverage, officer performance, and hospital security conditions.
• •Respond to security incidents, workplace violence, disruptive behavior, patient/visitor disturbances, alarms, and emergency situations.
• •Coordinate security response during significant incidents until relieved by a Public Safety Supervisor or other designated leader.
• •Assist with the management of behavioral health, high-risk, and potentially combative patient situations.
• •Provide coaching and real-time guidance to Public Safety Officers regarding appropriate response and hospital procedures.
• •Assist with training and onboarding of new Public Safety Officers.
• •Reinforce departmental policies, procedures, standards of conduct, appearance, customer service, and performance expectations.
• •Monitor access control, CCTV, alarm systems, emergency communication systems, and other security technology.
• •Conduct and document security inspections and identify potential vulnerabilities.
• •Ensure required security rounds, checks, and documentation are completed accurately.
• •Review incident reports for completeness and accuracy and provide feedback or corrections when necessary.
• •Escalate significant incidents, policy violations, staffing concerns, equipment issues, and safety risks to the Public Safety Supervisor.
• •Assist with investigations and collection/preservation of information related to security incidents.
• •Coordinate with nursing, clinical departments, Facilities, Emergency Management, Human Resources, Risk Management, and other hospital departments as appropriate.
• •Assist law enforcement and emergency responders when they respond to hospital incidents.
• •Support emergency preparedness activities, drills, evacuations, lockdowns, disaster response, and other emergency procedures.
• •Assist with special events, VIP visits, high-risk patient situations, and other security-sensitive activities.
• •Monitor officer adherence to required equipment, uniform, identification, and post requirements.
• •Provide guidance regarding traffic control, parking, access control, visitor management, and other security functions.
• •Promote a professional, service-oriented security culture.
• •Address minor performance or operational concerns in accordance with departmental procedures and escalate issues requiring supervisory intervention.
• •Maintain confidentiality of patient, employee, and hospital information.
• •Perform other duties and responsibilities as assigned.

QUALIFICATIONS:

• •High school diploma or equivalent required.
• •Minimum of 2–3 years of security, healthcare security, public safety, military, or law enforcement experience preferred.
• •Prior hospital security experience strongly preferred.
• •Previous lead, senior officer, field training officer, or equivalent leadership experience preferred.
• •Demonstrated knowledge of hospital security operations and workplace violence prevention principles.
• •Strong verbal and written communication skills.
• •Demonstrated ability to lead, coach, mentor, and motivate frontline employees.
• •Ability to remain calm and exercise sound judgment during emergencies and high-risk situations.
• •Strong conflict resolution and de-escalation skills.
• •Ability to prioritize multiple competing demands in a fast-paced healthcare environment.
• •Proficiency with computers, security systems, access control, CCTV, and other technology preferred.
• •A current, valid driver’s license is required. Completed upon hire: AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver First Aid Certification, Stop the Bleed, and Nasal Naloxone Certification, and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety Training.

OTHER REQUIREMENTS:

· Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.

· Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

· Must maintain professional conduct and appearance consistent with hospital standards.

· Must be able to work rotating shifts, nights, weekends, holidays, and overtime as operationally required.

· Must be able to perform exterior tasks during adverse (hot/cold) weather conditions.

· Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

· Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

· Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

· Written Communications: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

· Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

· Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

· Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

· Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

· Physical Nature of the Job: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range:

$24.00 -