Lead Qualification - Executive

Lead Qualification Associate

Lead Qualification • 1–2 Years • Full Time • Gurgaon • 6 Days a Week

Role Overview

We are seeking proactive and driven Pre-Sales Qualification Executives to manage high-volume incoming

and outgoing calls, qualify leads, and provide exceptional customer service. This role requires strong

communication skills, the ability to handle 150–200 calls per day, and prior experience in international client

handling.

Key Responsibilities

1. Lead Qualification & Communication

Handle a high volume of inbound and outbound calls (150–200 calls/day) to qualify leads based on set

criteria.

Engage potential clients, including international clients, by understanding their requirements and

offering relevant solutions.

Maintain a high level of professionalism and cultural sensitivity in all customer interactions.

2. Data Management & Reporting

Update client details and interaction history in the CRM system accurately.

Prepare daily and weekly lead management reports.

Ensure timely follow-up on missed call tickets and chat inquiries.

3. Client Support & Engagement

Address customer inquiries with a courteous and problem-solving approach.

Provide essential product/service details to leads, including international clients.

Route complex issues to the appropriate teams when necessary.

4. Collaboration & Process Improvement

Work closely with sales and marketing teams to improve lead qualification processes.

Suggest process enhancements to boost team efficiency and client experience.

Required Skills & Qualifications

Bachelor's degree preferred but not mandatory.

1–2+ years of experience in customer service, telemarketing, call centers, BPO, or related

fields, with proven experience handling international clients.

Demonstrated ability to manage 150–200 calls per day efficiently without

compromising service quality.

Excellent verbal and written communication in English (Hindi fluency a plus);

clear, neutral accent suitable for international client interactions.

Familiarity with CRM systems and MS Office.

Active listening, patience, empathy, and a customer-focused mindset.

Ability to identify customer needs and provide suitable solutions quickly, given

high call volumes.

Preferred Qualifications

Prior experience in pre-sales, telecalling, or customer service roles with international clients

(US/UK/APAC, etc.).

Exposure to handling high-volume customer interactions (150+ calls/day).

Experience working in a BPO/KPO or international call center setup.

Work Schedule & Location

Working Days: 6 days a week.

Location: Gurgaon.

Why Join Us

Be part of a dynamic and supportive team.

Opportunities for career growth and skill development.

Gain experience in a fast-paced, high-volume, customer-centric international environment.