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Jade Global

Lead ServiceNow Developer

Pune, Maharashtra

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hirly's read of this role

Role family
Engineering
Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Lead ServiceNow Developer1 We are looking for an experienced Senior ServiceNow Developer to lead technical execution
  • across core ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement), and
  • custom application development. In this role, you will collaborate closely with business analysts,
  • delivery managers, and enterprise administrators to design, architect, and deliver high-quality
  • technical solutions within an Agile/Sprint framework.
  • Key Responsibilities
  • 1. Solution Architecture & Application Development
  • ● Design, develop, and customize enterprise ServiceNow solutions across ITSM, HRSD, Legal
  • Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee
  • Service Center (ESC) Portal.
  • ● Architect end-to-end custom applications, automated workflows, and Catalog Items using
  • Flow Designer, Workflow Editor, and Service Portal widgets.
  • ● Lead implementation of technical changes derived from ServiceNow family release upgrades,
  • ensuring progression and regression testing via Automated Test Framework (ATF).
  • 2. Advanced Scripting, Integration & Automation
  • ● Author and maintain complex server-side and client-side scripts, including Business Rules,
  • Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs. ● Build, maintain,
  • and optimize robust integrations with third-party systems (Active Directory, Workday, Okta,
  • and custom APIs) using REST, SOAP, IntegrationHub, and MID Servers.
  • 3. Stakeholder Collaboration & Agile Delivery
  • ● Partner with Business Analysts, Delivery Managers, and stakeholders to translate
  • business requirements into technical design specifications.
  • ● Contribute directly to monthly story point velocity commitments (500 SP/hrs monthly team
  • capacity) while adhering to strict Sprint SLAs.
  • ● Provide technical direction, code reviews, and mentorship to mid-level ServiceNow
  • developers.
  • 4. Performance Optimization, Escalations & L3 Support
  • ● Perform advanced troubleshooting, performance tuning, and database query
  • optimization to ensure application responsiveness.
  • ● Triage critical bugs, resolve erratic system behaviors, manage data loads, and oversee user
  • administration/security access patterns.
  • ● Build custom Reports, Dashboards, and Performance Analytics to track KPIs across
  • operational workflows.
  • Key Requirements & Qualifications
  • ● Experience : 6-8+ years of hands-on technical experience developing on the ServiceNow
  • platform in an enterprise or managed service environment.
  • ● Certifications (Preferred):
  • ○ ServiceNow Certified System Administrator (CSA)
  • ○ ServiceNow Certified Application Developer (CAD)
  • ○ Certified Implementation Specialist (CIS) in ITSM, HRSD, or SPM (a strong plus). ●
  • Technical Proficiency:
  • ○ Advanced JavaScript, HTML, CSS, AngularJS (for Service Portal), JSON, and XML.
  • ○ Deep experience with CMDB configuration, Data Models, and CSDM (Common
  • Service Data Model) principles.
  • ○ Strong expertise in ServiceNow Automated Test Framework (ATF), Flow
  • Designer, and IntegrationHub.

● Methodology: Strong knowledge of Agile/Scrum processes and managed services SLA models

Original posting on Jade Global's site ↗

Listed on hirly, a job board. hirly is not the employer: Jade Global is hiring for this role.

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