Lead ServiceNow Security and Data Protection Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is seeking a Lead ServiceNow Security and Data Protection Engineer to serve as the enterprise authority for ServiceNow platform security and data protection. The Lead ServiceNow Security and Data Protection Engineer is accountable for establishing the security vision, governance framework, and operating standards that protect one of the organization's most critical enterprise platforms.The Lead ServiceNow Security and Data Protection Engineer partners across Enterprise Security, Risk, Compliance, Audit, Architecture, and Engineering organizations to define security strategy, evaluate platform risk, establish control requirements, and ensure alignment with regulatory and corporate security standards. This position serves as the primary decision-maker for platform security matters and provides expert guidance on emerging technologies, evolving threats, and security best practices.

The Lead ServiceNow Security and Data Protection Engineer provides technical and strategic leadership for platform security initiatives, influences long-term security architecture, and drives continuous improvement of security capabilities across the ServiceNow ecosystem. The Lead ServiceNow Security and Data Protection Engineer also serves as the senior escalation point for complex security issues and platform risk decisions. Reports to the Lead IT Director, ServiceNow Platform Operations.

KEY RESPONSIBILITIES

• •Own platform access governance, including roles, groups, ACLs, privileged access, delegated administration, and entitlement management across ServiceNow products.
• •Lead access certifications, attestations, entitlement reviews, and automated remediation activities to maintain least-privilege access controls.
• •Define, implement, maintain, and validate platform security controls to meet regulatory, audit, and enterprise security requirements.
• •Lead internal and external audits, risk assessments, evidence collection, control validation, and remediation of findings.
• •Perform security reviews for platform changes, upgrades, releases, applications, integrations, and architectural designs.
• •Conduct secure code reviews, security assessments, platform health evaluations, and vulnerability remediation activities.
• •Secure integrations with internal systems, third parties, acquisitions, and newly onboarded business entities.
• •Own platform security monitoring, logging, detection use cases, investigations, and incident response activities.
• •Investigate unauthorized access, credential misuse, phishing activity, impersonation events, and potential PHI/PII exposure incidents.
• •Manage encryption, key management, data masking, data classification, DLP controls, secure file handling, and protection of sensitive data.
• •Lead identity and authentication services, including SSO, MFA, federation, certificate lifecycle management, and Zero Trust capabilities.
• •Administer security tooling, SaaS security posture management solutions, privileged credential management platforms, and related security technologies.
• •Serve as the primary platform security liaison with ServiceNow, Enterprise Security, Risk, Compliance, and Audit teams.
• •Own the platform security roadmap, backlog prioritization, governance standards, policies, and continuous improvement initiatives.
• •Evaluate new ServiceNow capabilities, platform enhancements, and emerging security technologies to strengthen platform security.
• •Govern security, privacy, and compliance requirements for Now Assist, AI agents, and other AI-enabled capabilities.
• •Assess and mitigate AI-related security, privacy, and access-control risks while advancing AI-driven security operations capabilities.

REQUIRED QUALIFICATIONS

• •ServiceNow Certified System Administrator (CSA) certification and 7+ years of ServiceNow platform engineering, administration, architecture, or implementation experience, including ownership of complex enterprise ServiceNow environments.
• •6+ years designing and managing access governance models, including ACL design and debugging, role inheritance, group structures, entitlement management, and least-privilege enforcement.
• •5+ years leading platform security initiatives, including risk evaluation, security architecture decisions, privileged access controls, and protection of sensitive enterprise data.
• •4+ years supporting regulated or audited applications, including access certifications, control validation, audit evidence production, regulatory assessments, and remediation activities.
• •3+ years developing solutions using JavaScript, Glide API scripting, OAuth, SAML, MFA, encryption, credential management, and automated security remediation.
• •3+ years administering privileged access management capabilities, including time-bound or just-in-time elevation models and automated access lifecycle controls.
• •2+ years managing security backlogs, prioritization, roadmaps, or Product Owner responsibilities within Agile delivery environments.
• •2+ years influencing security, access, or architecture decisions across multiple stakeholder groups while balancing delivery, compliance, and risk considerations.

PREFERRED QUALIFICATIONS

• •ServiceNow security certifications such as CIS-SIR, CIS-VR, or CIS-GRC and/or industry certifications including CISSP or CISM.
• •Experience with SIEM platforms, preferably Splunk, including detection engineering, custom alert development, security monitoring, and incident investigations.
• •Expertise in certificate lifecycle management, encryption, key management, BYOK, SaaS Security Posture Management (SSPM), and Privileged Access Management (PAM) solutions such as BeyondTrust or CyberArk.
• •Working knowledge of security and compliance frameworks including HIPAA, SOX, SOC 2, ISO 27001, and NIST, along with vulnerability management practices and exposure to tools such as Qualys, Snyk, or Veracode.
• •Experience with healthcare environments handling PHI, AI governance and data privacy controls, identity platforms such as SailPoint, Entra ID, and Okta, and complex ServiceNow environments involving acquisitions, public-facing portals, or multi-instance consolidations.

EDUCATION

Bachelor’s degree from an accredited university or equivalent work experience (High School Diploma/GED plus 4 years of relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health . This purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CVS Health is an affirmative action employer and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disab