Citic Clsa

Lead Support Analyst, Trading Applications, Information Technology

London

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Seniority: Lead / management
Country: GB
Work mode: On-site / unstated
First seen by hirly: 27 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Position Description

Lead Support Analyst, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.

The duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.

The person should be able to understand & work with infra teams to setup connectivity between external parties including Exchanges and external brokers.

The Lead Support Analyst will be required to work in shifts to provide support across the Asia, US, and Europe markets while working closely with the Application Support teams based in CLSA Pune, the US, and Australia.

Key Areas of Responsibilities

Provide L1/L2 support for OMS/EMS applications, ensuring timely resolution of incidents, service requests, and trading-related issues
Support daily trading operations across High Touch and Low Touch Cash Equities, SWAP, and Futures & Options (F&O) trading desks
Monitor trading application health, connectivity, and order flow to ensure uninterrupted trading operations
Liaise with traders, clients, brokers, exchanges, vendors, and internal stakeholders to troubleshoot and resolve production issues
Work closely with infrastructure and network teams to establish, maintain, and troubleshoot connectivity with exchanges, brokers, and other external counterparties
Coordinate with global Application Support teams in Pune, the US, and Australia to ensure seamless follow-the-sun support coverage across Asia, US, and Europe markets
Perform incident management, root cause analysis, and post-incident reviews, driving preventive measures and continuous service improvements
Maintain operational procedures, support documentation, and knowledge repositories while contributing to process automation and efficiency initiatives

Requirements

Bachelor’s degree in computer science, Software Engineering, or a related IT field.
Minimum 7 years of relevant experience in FIX technology with good experience in FIX certification and FIX client onboarding.
3-5 years of experience in a Broker / Dealer environment.
Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
Good understanding of Trade Flow systems such as CONNECT

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Original posting on Citic Clsa's site ↗

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