Optiva

Lead Support Engineer

Dhaka

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hirly's read of this role

Role family: Customer support
Seniority: Lead / management
Country: BD
Work mode: On-site / unstated
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

Qvantel is looking for a Lead Support Engineer at Bangladesh to maintain , optimize , and troubleshoot critical telecom systems while ensuring high service efficiency!

About the Role

Are you a skilled and experienced Telecom BSS Engineer with expertise in Ericsson Charging Systems, USSD gateway, and Voucher platforms?

Responsibilities

Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support.

Perform extensive troubleshooting based on tcpdump , log analysis, end-to-end system architectural knowledge and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols).

Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues.

Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python.

Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.).

Will be responsible for managing all CS related activities and regular operations and fulfilling SLA and KPIs.

Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational.

Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting.

3PP management and on-demand requirement fulfillment .

Ongoing Project support as an experienced CS expert.

Qualifications

BSc in Computer Science and Engineering (Govt. recognized)

5-10 years in telecom charging systems Experience

Required Skills

RHCE/VMware/OpenStack certifications and hands-on experience

Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must

Experience with MySQL/Oracle, Linux scripting, and VNF platforms

Original posting on Optiva's site ↗

Listed on hirly, a job board. hirly is not the employer: Optiva is hiring for this role.

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