Lead Technician

Description

JOB DESCRIPTION

Lead Technician

Consolidated Truck Parts & Service specializes in bumper-to-bumper light, medium and heavy-duty

truck and equipment repair. We provide Service Done Right to get our clients back on the road and

making money as soon as possible. We exist to improve the lives of everyone with whom we come in

contact by living out our core values.

COMPANY CORE VALUES

Core values are our most deeply held beliefs. These beliefs drive all our decisions, and our

decisions drive our results. They are a huge part of who we are. As an employee, they must also be

a huge part of who you are.

Do the Right Thing: No amount of money is worth betraying a trust. We do what is hard simply

because it is right.

Relentless Drive: We do not stop until we achieve our goals.

Customer Focused: We are prepared to take excellent care of our internal and external

customers.

Win As A Team: We collaborate, partner and each do our part. We help each other.

POSITION GENERAL SUMMARY

Primary responsibilities include:

Leadership, Management, Accountability

Repair and Maintenance Service

Service Process Execution

Communication

Problem-Solving

Assist in the management process of service for the service department and facilitate the

technical triage, diagnosis, and repair service.

Work collaboratively, providing timely communication for the Service Advisor to communicate

service progress with customers, documenting all requirements in I-Track.

Provide assistance in labor and time quotes and estimates.

The Lead Technician reports directly to the Service Manager.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Do The Right Thing

Follow the Customer Communication Process to ensure excellent service to our customers.

Communicate and collaborate with Lead Technician/Shop Foreman and Service Advisor on quotes,

Estimates, work order status, parts request, work summary attributes leading to accurate,

profitable and timely service.

Consistently work with a mindset that is focused on safety and quality.

Always follow work clock principles.

Clock on accurately.

Do not generate internal time without management approval.

Do not have lost time.

Fill out all paperwork completely, consistently, and accurately, i.e., 40-point inspections,

quality control documents, work order stories, parts request forms, etc.

Keep your bay area as well as any and all areas you use clean and organized.

Consolidated Truck Parts & Service Job Description

Lead Technician– REV 10202023 Page 2 of 2

Relentless Drive

Assist in any diagnosis, part identification or resource proper assistance.

Maintains high Technician engagement satisfaction standards.

Always be improving your labor productivity percentage because this is how we make things better

for yourself, co-workers, customers, and owners.

Investing your time and attention in growing your knowledge and skills by keeping up to date on

current industry trends, equipment upgrades and technology improvements through personal research,

attending training classes, and requesting training programs.

Offering ideas to your manager on how to improve the company’s people, processes, and anything

else that makes us a

better company and place for customers and employees.

Customer Focused

Always do a thorough 40-point inspection on all assigned jobs unless instructed otherwise by

your manager in order to keep our customers trucks running safely.

Troubleshoot accurately and provide feedback on expected repairs. Be clear and concise. Give

feedback regularly to Service Advisors, Lead Technicians, and Management.

Keep you work order “stories” up to date each time you clock off a job so the Service Advisor

can be ready with up to date information to give the customer on the repair status.

Complete the repair process from start to finish accurately and under the estimated time,

including inspections and service order updates.

Be ready and willing to work overtime hours to get customers back on the road fast.

Win As A Team

Provide coaching / training to Technicians as needed.

Provide detailed information on the diagnosis and repair process of each job to your manager and

Service Advisor so they are prepared to speak with customers.

Help resolve any customer and vehicle issues with your manager.

Contribute to your peers by providing expertise and skill suggestions and diagnosis.

Build others up, contribute a positive attitude, and be a problem solver, not complainer every

day in all you do.

Special duties as assigned by direct supervisor.

PERFORMANCE STANDARDS

Maintain at least 70% Labor Productivity

Requirements

REQUIREMENTS AND QUALIFICATIONS

At least 5 years practical experience with truck/tractor/trailer maintenance required

High school diploma or equivalent required - vocational/technical or certification preferred

Specialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses, ASE Certification, and 608/609 certifications preferred

A valid driver’s license is required

Current CDL license with air brake certification preferred, ability to obtain CDL required

Ability to lift, push, pull, carry and handle heavy machinery (up to 100 lbs), truck components and tools as needed for day-to-day operations.