Lead - Workday

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Workday Technical Consultant

Senior / Lead Level

Function: HCM Technology & Integrations | Experience: 7+ years | Employment Type: Full-time]

Role Summary

We are seeking a Senior Workday Technical Consultant to own the design, build, and support of Workday integrations and technical configuration across a complex, multi-module HCM landscape. This is a hands-on engineering role with client-facing design authority: you will translate functional HR requirements into resilient, secure, well-documented technical solutions, and act as the escalation point for the most complex integration and data problems.

Beyond traditional integration work, the role carries responsibility for the emerging AI layer of the Workday ecosystem — extending the platform with agentic and AI-assisted automation, exposing Workday data safely to intelligent systems, and establishing the engineering standards that keep those solutions auditable and compliant.

Key Responsibilities

Integration Design & Development

Architect and build integrations — using Workday Studio, Core Connectors, EIB, Cloud Connect, Document Transformation, and Workday Orchestrate, selecting the right tool for each scenario rather than defaulting to one.

Develop against Workday Web Services — consuming SOAP APIs (Human_Resources, Staffing, Absence Management, Payroll, Compensation, Recruiting, Talent, Financial Management) and the Workday REST/RaaS APIs, including version management across tenant updates.

Build and optimise custom reports — advanced, matrix, composite, and BIRT reports, and expose them as RaaS endpoints with correctly scoped security and efficient data-source filtering.

Own inbound and outbound data flows — with third-party systems: payroll providers, benefits carriers, ticketing platforms, IAM/SSO, learning systems, background-check and financial systems.

Implement transformation logic — XSLT, XPath, MVEL, and ETL routines to meet partner file specifications and complex mapping requirements.

Platform Configuration & Security

Configure and maintain the security model — domain and business process security policies, Integration System Users (ISUs), Integration System Security Groups (ISSGs), and least-privilege access design.

Design and troubleshoot business processes — condition rules, validations, calculated fields, and custom objects across HCM functional areas.

Manage tenant lifecycle activities — sandbox refreshes, Workday release readiness (Release 1 and Release 2 regression testing), and integration impact assessments.

Enforce data quality and governance — including PII handling, encryption (PGP), certificate and credential rotation, and audit-ready logging.

Delivery, Support & Leadership

Lead technical discovery and solution design sessions — with HR, Payroll, IT, and external vendors; produce design documents, interface specifications, and data mapping matrices.

Own the full SDLC — unit testing, integration testing, UAT support, cutover planning, hypercare, and production handover.

Provide L3 production support — root-cause analysis on integration failures, performance tuning of long-running integrations, and permanent fixes over workarounds.

Mentor consultants and analysts — conduct code and design reviews, and establish reusable frameworks, naming standards, and error-handling patterns across the team.

Produce and maintain technical documentation — runbooks, architecture diagrams, and knowledge-transfer material to a standard that a new engineer can operate from unaided.

AI & Intelligent Automation

Extend Workday with AI-driven automation — using Workday Extend and the Workday Build / AI developer toolset to deliver agentic and AI-assisted processes on top of core HCM data.

Expose Workday data to AI systems safely — implementing agent-facing interfaces (including MCP-based connectivity) that inherit the tenant security model, respect data residency, and produce complete audit trails.

Build and evaluate conversational and agentic HR workflows — intent handling, entity extraction, tool/action orchestration, fallback and human-in-the-loop escalation paths.

Apply governance to AI solutions — bias, hallucination and data-leakage controls; prompt and output evaluation; compliance alignment against frameworks such as the OWASP LLM Top 10, NIST AI RMF, and EU AI Act obligations.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

7+ years of Workday technical experience — with at least 3 years at a senior or lead level, including full-cycle implementations and post-production support.

Expert-level Workday Studio — complex assemblies, custom Java/MVEL components, error handling, retry and restart logic, and performance tuning.

Deep Workday Web Services knowledge — hands-on SOAP and REST development, WSDL interpretation, request/response debugging, and API version migration.

Strong Workday Report Writer skills — advanced/matrix/composite reporting, calculated fields, and RaaS design.

Proven integration tooling breadth — EIB, Core Connectors, Cloud Connect for Third Party Payroll/Benefits, Document Transformation, and Workday Orchestrate.

Workday security administration — ISU/ISSG design, domain and BP security policies, and tenant-to-tenant configuration migration.

Strong XML, XSLT, XPath, JSON, and SQL — plus at least one general-purpose language (Java, Python, or JavaScript/Node.js).

Integration and API fundamentals — REST/SOAP design, OAuth 2.0, SAML/SSO, x509 certificates, SFTP/PGP, webhooks, and message queues.

Excellent client-facing communication — able to run a design workshop with HR stakeholders and a technical deep-dive with an engineering team on the same day.

Active Workday Partner certification (or equivalent verified enablement) in Integrations or Extend.

Preferred Qualifications

Workday Extend, Prism Analytics, Adaptive Planning, or Workday Data Cloud experience.

Additional Workday certifications — HCM Core, Payroll, Absence, Time Tracking, Compensation, or Recruiting.

Experience with iPaaS and middleware platforms — MuleSoft, Dell Boomi, Workato, Azure Logic Apps, or similar.

Global payroll or multi-country HCM rollout experience — including localisation and statutory reporting requirements.

Cloud and DevOps exposure — AWS/Azure/GCP, CI/CD pipelines, Git-based version control, and infrastructure-as-code.

Familiarity with adjacent HR technology — ServiceNow HRSD, SuccessFactors, Oracle HCM, Zoho Desk, or HR case-management and ticketing platforms.

Experience in a consulting, systems-integrator, or HR-tech product environment with multiple concurrent clients.

Emerging Technology Skills (Strongly Preferred)

We are actively building AI-enabled capability into our HCM practice. Candidates who bring any of the following will be prioritised, and the role includes dedicated scope to develop these skills further.

AI Platform & Agent Engineering

Workday AI ecosystem — Workday Illuminate, Workday Build, Extend-based AI apps, and Workday's agent developer tooling.

Model Context Protocol (MCP) — building an