League Associate - JAM Sports Niagara

JAM is your one-stop shop for all things PLAY! Whether you're looking to join recreational sports leagues across North America or plan a hilarious corporate team-building event, JAM does it all! We’re looking for a new teammate to help us deliver unforgettable experiences as we connect more people through play than ever before.

Our Core Values:

Chase the Vision

Deliver What You Promise

Take Pride in What You Do

Get Shit Done

Treat Everyone Like Your Best Friend

Find a Better Way

MISSION: Deliver a consistently fun, organized, and reliable league experience by leading on-the-ground execution in the Niagara region.

JOB RESPONSIBILITIES

Player experience. Be at games 2 to 4 nights a week, rotating so you see every venue and League Ambassador regularly. Spot and fix on-site issues so every player feels welcomed, supported and excited to come back.

Player inquiries. Take the lead on answering player inquiries (email, phone, onsite), resolving issues as quickly as possible.

Smooth league nights. Help ensure leagues are organized, on time and played by the rules, especially during season launches and playoffs

Venue and on-site relationships. Work with venue partners, referees, coaches and on-site staff to solve problems and build trust.

Operational reliability. Assist with schedule changes, cancellations, equipment, t-shirts and logistics when required.

Retention and growth. Help fill leagues, flag new venue opportunities, and capture photos and moments that build community.

Other regions. Lend a hand to other regions when needed.

QUALIFICATIONS

Experience: 1 to 2+ years in sport operations, events, hospitality, recreation or customer service. Front-line, evening-shift experience is a plus.

Been a player: You’ve played in an adult rec league and know what makes one feel well run. Working knowledge of a variety of sports rules and formats is an asset.

Staff leadership: 1+ year coaching or supervising part-time staff. You hold the standard without being their buddy or their drill sergeant.

Customer service: You handle complaints and tough conversations by email, phone and in person, and resolve them without escalating.

Numbers: Comfortable making decisions based on numerical data.

Connector: You can walk into a bar, gym or local business and start a conversation. Sales or partnership experience is an asset.

Self-starter: You work independently and don’t need to be micromanaged.

Requirements: Based in Niagara (or nearby) with a valid driver’s license and access to your own vehicle.

HOURS AND COMPENSATION

Full-time, salaried position with benefits.

Varied working hours. Some days will be 9am to 5pm while other days will be 1pm to 9pm.

Monday – Friday. Occasional weekend events, with time off in lieu or additional pay.

$45,000 to $50,000 annually, depending on experience.

10 vacation days and 10 personal days to start.

Full benefits after 3 months, plus the company RRSP matching program.

Complimentary league play.

GO PLAY Days in the summer, our version of summer hours: bank your Friday afternoon hours elsewhere in the week, book it with your team lead, and go play.

Application deadline is Friday, November 13th at 10:00 EST.

JAM Is For Everyone

We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.